Pratik Bhujbal

Roles and Responsibilities :

• Comprehend, documented project scope, timelines, budget requirements and dependencies.
• Facilitated stakeholder meetings to discuss deliverables, timelines, and expectations.
• Lead cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Analyzing risks; accordingly devise and implement mitigation methods
• Proactively addressed client concerns and meet or exceeded expectations throughout engagement process.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Managed tight deadlines while remaining nimble to support evolving needs of business.
• Prepared detailed weekly project status reports for client executives.
• Chaired Peer Steer Committee meetings and presented monthly governance reports to stakeholders and client executives.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
• Created and maintained comprehensive project documentation.

Achievements :

• Successfully completed ITOM, Migration and Tech Refresh projects within agreed timelines.
• Successfully transitioned Helpdesk migration project from client supplier to Wipro.
• Achieved highest Change Advisory Board (CAB) approval rate for 2 consecutive quarters.
• Improved resource optimization by 28%.
• 33% reduction in resource cost for SNOW Discovery projects.
• Reduced overall project costs by €16K.

Roles and Responsibilities::

• Prevent replication of Problems across multiple systems.
• Identifying trend and potential Problem sources (by reviewing Incident and Problem analysis) in environment.
• Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives.
• Acted as escalation point for unresolved incidents, ensuring timely intervention and resolution of critical issues.
• Maintained inventory of problems under analysis and their current progress and status.
• Developed and maintained knowledge base of known issues, contributing to quicker diagnosis and resolution of reported problems.
• Created detailed reports on problem management metrics, demonstrating process effectiveness and areas for further optimization.
• Promoted culture of continuous improvement within problem management function by regularly reviewing and optimizing processes, tools, and methodologies.

Achievements :

• Reduced PRB compliance failures from 36% to 4%.
• 27% reduction in problem ticket backlogs.
• Average more than 16% Proactive Problem Tickets created.
• 73% proactive tickets were closed with necessary preventive measures.
• 14 Service Improvements were implemented.
• 18 Risks identified and linked to Problem tickets and linked to Known Errors (KEDB) with Risks.

Roles and Responsibilities :

• Facilitate knowledge transfer sessions for support and infrastructure teams.
• Guidelines were set to maintain quality and reliable Knowledge Management Database (KMDB).
• Enhanced decision-making capabilities by providing timely and accurate business intelligence to key stakeholders.
• Reduced information overload for employees by curating targeted content based on individual needs and preferences.
• Improved knowledge management processes by identifying gaps and implementing effective solutions.
• Created detailed documentation of company policies and procedures, promoting consistency across business operations.
• Captured and distilled experience and insight for reuse to improve performance.
• Prepared necessary Worksheet (KB reports) for validating or updating or retiring with respective towers on quarterly basis, in turn enabling maintaining updated KB Articles in KMDB.

Achievements :

• 92% Adherence to annual Knowledge Review process achieved.
• 539 new Knowledge Bases created and 326 new managed documents created.
• 21 Enhancement requests were created and implemented.

Awards and Accolades :

• Awarded ‘Clear Value Certificate ' by Senior Support Manager for sharing incident and trending reports with senior management groups.
• Received ‘Allscripts Gold Member Award ' for successfully completing 5 years.

Awards and Accolades :

• Awarded ‘ Peer Appreciation ' by leaderships, for innovative & out of the box thinking for successful implementation.

Awards and Accolades :

• Received ‘ Giraffe Award ' for being Top Performer in first quarter of 2012, for successful completion of most number of ProEHR and ProPM upgrades in team.