Pratik Kumar Pandey
Mumbai
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freelance Event Manager
XP&D
Mumbai
03.2024 - Current
- Organized and coordinated vendors, suppliers, sponsors, volunteers and other stakeholders for events.
- Coordinated transportation requirements for staff and guests attending the event.
- Managed on-site logistics such as registration, setup and breakdown of equipment and staffing requirements.
Customer Relationship Officer Intern
Pvh_Arvind fashions Pvt Ltd
NEW DELHI
02.2023 - 05.2023
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Worked with clients to address and respond to client and partnership management issues.
- Assisted with conflict resolution during partnership negotiations and acquisition
- Created customer support and strategies to increase customer retention.
Customer Sales Executive
Cubical Infotech Solutions Pvt Ltd
Thane, Mumbai
01.2021 - 09.2022
- Provided technical support to customers regarding products and services.
- Demonstrated product to show potential customer benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationship.
- Promoted additional products or services that could benefit existing customers.
Education
MBA - Marketing Management And Research
ICFAI Business School
Selaqui, Dehradun02-2024
Bachelors in Management Studies - Finance
MSG SGKM College of Science & Commerce
Ghatkopar, Mumbai10-2020
Skills
- Team leadership and supervision
- Transportation and logistics coordination
- Schedule Management
- Customer Relations
- Strategic Sales Knowledge
- Guest Relations
- Records Maintenance
- Continuous Improvement
Affiliations
- Exploring new Cultures.
- Travelling
- Keeping self Fit and Full of energy
- Playing Cricket
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Accomplishments
- Honored by the military general for the performance on Hindi Divas DGQA HQ
- Two time ICFAI cricket Tournament Champion.
- Participated many cultural and sports event.
- Established a new Club for the physical fitness and awareness for the faculty and students of ICFAI University Dehradun named Philautia
Certification
- Google add Certification
- Certification for the digital street event organized in ICFAI University Dehradun
- Letter of recommendation by the Director and Dean of IBS dehradun
- Letter of recommendation by the Director and Dean of IBS dehradun for the Philautia Club
Timeline
Freelance Event Manager
XP&D
03.2024 - Current
Customer Relationship Officer Intern
Pvh_Arvind fashions Pvt Ltd
02.2023 - 05.2023
Customer Sales Executive
Cubical Infotech Solutions Pvt Ltd
01.2021 - 09.2022
MBA - Marketing Management And Research
ICFAI Business School
Bachelors in Management Studies - Finance
MSG SGKM College of Science & Commerce
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