Pratik Madane

A) Strategy & Business Planning

• Defined and executed the overall business strategy, aligning brand positioning, growth targets, and customer engagement models.
• Conducted market analysis to identify trends in sustainable tourism and consumer behavior, informing product and partnership decisions.

B) Growth & Customer Acquisition

• Led end-to-end customer acquisition strategy including performance marketing, partnerships, referrals.
• Scaled customer base by 15% within 6 months, focusing on HNI and wellness-focused segments.
• Built a strong organic lead funnel via content marketing, SEO, and social proof—driving consistent inbound interest from target audiences.

C) Operations & Experience Delivery

• Managed day-to-day operations across hospitality, logistics, vendor sourcing, and on-ground event execution.
• Designed standard operating procedures (SOPs) to deliver a consistent guest experience while maintaining sustainability and quality benchmarks.
• Supervised a cross-functional team handling guest experience, farm partnerships, and logistics.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Managed portfolio of 65 accounts and approximately 4.5cr in sales.
• Developed customer relationships and increased overall sales by 8%.

• Onboarded and activated 300+ restaurant partners in high-growth zones; ensured seamless operational setup and performance ramp-up.
• Delivered partner training and support programs, reducing drop-offs by 25% during the first 90 days.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Aggressively pursued competitive accounts by differentiating company from competitors.

• Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
• Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
• Identified opportunities for upselling and cross-selling within existing client base, generating additional revenue streams.
• Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.