Pratik Sadhu
Noida
Summary
Accomplished Travel & Operations Leader with extensive multi-regional experience in operations and strategic planning. Drove team performance and financial management while leading operations across diverse international markets. Specialized in optimizing travel operations, enhancing client relationships, and implementing efficient workflows to support business growth.
Overview
15
15
years of professional experience
Work History
Operations Manager
ATT Group
07.2022 - Current
- Oversee financial operations, including budgeting, forecasting, reporting, cash flow, and timely vendor payments, ensuring accuracy and compliance.
- Manage customer and operational escalations, resolving issues promptly while maintaining high satisfaction levels.
- Identified process inefficiencies and implemented improvements, streamlining workflows to enhance operational effectiveness.
- Led and mentored multi-regional teams in CRS-based bookings, reservations, and customer service, conducting final-round interviews and supporting cross-department hiring to build cohesive, high-performing teams.
- Maintain strong supplier, vendor, and client relationships, ensuring smooth coordination and sustained business growth.
- Conduct strategic meetings with directors, vendors, and travel partners to optimize operations and foster collaboration.
- Lead team meetings to align goals, track performance, and drive accountability, while monitoring industry trends and competitor activity to maintain a competitive advantage.
- Developed and implemented targeted marketing strategies to drive sales growth, expand market share, and strengthen long-term client relationships.
- Managed customer support operations using CRM platforms such as Freshdesk, ensuring timely ticket resolution and accurate customer data management.
- Monitored customer service performance, handled escalations, and improved response turnaround through structured CRM workflows.
Assistant Branch Manager
Satguru Travel & Tours
Mauritius
07.2017 - 06.2022
- Cultivated strong client relationships through regular follow-ups, personalized service, and proactive issue resolution, enhancing client satisfaction and loyalty.
- Enhanced customer service operations by tracking client interactions, complaints, and resolutions through CRM processes, supporting service quality and client retention.
- Led reservations, holiday planning, and accounts teams, ensuring smooth daily operations, service excellence, and a culture of accountability.
- Coordinated with airlines, hotels, embassies, and suppliers to ensure seamless client experiences and operational efficiency.
- Managed vendor and airline payments via BSP and inter-branch transactions, ensuring accurate financial record-keeping and operational compliance.
- Generated daily activity and performance reports, monitored team performance, and identified opportunities for process improvement.
- Developed and implemented cost-optimization strategies and enforced credit policies to enhance financial performance.
- Trained and mentored team members, fostering professional development and team effectiveness.
Travel Consultant (UN Assignment)
United Nations Office, Burundi (BNUB)
10.2014 - 12.2017
- Managed end-to-end travel operations for VIP and CIP travelers, achieving 5-star client satisfaction with 99% SLA compliance.
- Delivered comprehensive travel services to corporate and VIP clients, including transportation, accommodations, car rentals, and tours, ensuring high satisfaction and adherence to corporate policies.
- Maintained error-free bookings, reissuances, and cancellations using CRS (Amadeus) and other travel management systems.
- Oversaw daily DSR and cashbook records, coordinating with accounts for accurate reporting and transaction reconciliation.
- Prepared fortnightly sales reports and managed instant invoice systems to ensure smooth financial and operational workflows.
- Coordinated daily DSR and cashbook records with accounts to deliver accurate reporting and transaction reconciliation.
Citizen Service Executive
Tata Consultancy Services
11.2011 - 08.2013
- Conducted customer verification using Government of India databases (Index Check and PAC Check) and processed diplomatic and official passports, collaborating with state and central authorities to ensure compliance and service integrity.
- Delivered end-to-end passport application services, ensuring accuracy, efficiency, and compliance with government protocols.
- Assisted applicants with queries, grievance registration, and service procedures, ensuring high customer satisfaction.
- Coordinated with local police stations for background verification, obtaining and validating reports, and facilitating timely completion.
- Captured and maintained applicant records including biometric data, signatures, and photographs, accurately entering information into digital systems.
- Managed financial transactions, fee collections, and administrative reporting to support smooth operations.
- Streamlined back-office processes and coordinated cross-functional tasks, escalating complex issues to senior management while maintaining effective queue and crowd management to enhance service delivery.
- Identified bottlenecks in service processes and implemented practical solutions, improving the overall citizen experience and responsiveness.
Education
Master of Business Administration (MBA) - Digital Supply Chain & Operations Management
OP Jindal Global University
Panipat, Haryana06-2026
Bachelor of Science (B.Sc) - Information Technology
Nagpur University
Nagpur, Maharashta06-2011
Skills
- Operations & Team Management
- Travel Operations Management
- Budget oversight
- Client Relationship Management
- Vendor & Supplier Coordination
- Strategic Planning
- Effective Problem-Solving
- Cross-functional collaboration
- Team leadership
- Staff development
- High Adaptability in Dynamic Environments
- Effective communication
Academia Certifications
- Master of Business Administration (MBA), OP Jindal University, Pursuing
- Bachelor of Science (B.Sc) in Information Technology, Nagpur University, 2011
Personal Information
- Passport Number: V7329729
- Nationality: Indian
Timeline
Operations Manager
ATT Group
07.2022 - Current
Assistant Branch Manager
Satguru Travel & Tours
07.2017 - 06.2022
Travel Consultant (UN Assignment)
United Nations Office, Burundi (BNUB)
10.2014 - 12.2017
Citizen Service Executive
Tata Consultancy Services
11.2011 - 08.2013
Master of Business Administration (MBA) - Digital Supply Chain & Operations Management
OP Jindal Global University
Bachelor of Science (B.Sc) - Information Technology
Nagpur University