Pratiksha Bhandavale
Pune,MH
Summary
ServiceNow Developer with strong experience across ITSM, HRSD, CSM, FSM, RPA, and Service Catalog modules. Skilled in Custom Application Development, Service Portal, UI Pages, and UI Builder to deliver modern, user-centric solutions. Proficient in Flow Designer, REST Integrations (unidirectional & bidirectional), Reports and Dashboards, and Catalog Item configuration. Experienced in update set migration and deployment best practices across environments.
Developed skills in collaborative environment, focusing on system architecture and technical leadership. Expertise in designing scalable and reliable solutions, along with deep understanding of cloud infrastructure. Seeking to transition into new field, leveraging strategic approach and technical proficiency for impactful contributions.
Personable and innovative, with solid foundation in system architecture and software design principles. Proficient in leveraging modern frameworks and tools, coupled with strong understanding of cloud technologies. Committed to driving impactful solutions that enhance performance and scalability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Architect
Vadini Infocenter,Ltd
11.2024 - Current
- Designed and implemented custom applications tailored to unique business requirements using ServiceNow Studio and Application Scope.
- Developed and customized ITSM modules (Incident, Problem, Change) aligned with ITIL standards.
- Designed and configured HRSD workflows managing HR Profiles and HR Cases.
- Created and managed Service Catalog items, variables, and UI policies for efficient service delivery.
- Built Service Portal widgets and UI Pages for interactive user experiences.
- Implemented Document Templates for HR and CSM documentation automation.
- Integrated Virtual Agent and Live Agent to enhance self-service experience.
- Built UI Builder workspaces and pages with custom scripting.
- Automated processes using RPA robots and Flow Designer workflows.
- Developed Script Includes, Client Scripts, UI Actions, and Business Rules to enhance platform functionality.
- Built and managed REST integrations (uni/bidirectional) with external systems for seamless data exchange.
- Designed Reports and Dashboards to visualize KPIs, incidents, and service metrics.
- Managed update set migration from development to test and production ensuring stable releases.
- Applied ACLs and Query Ranges to maintain data security and compliance.
- Conducted code reviews to ensure adherence to architectural standards and quality benchmarks.
- Managed 6 projects as a technical lead and received appreciation from client for each of them for seamless handling and deployment.
- Received award "pat on the back" two times.
Education
B.E. / B.Tech - Computer Engineering
Mumbai University
Ratnagiri05-2021
Skills
- ITSM (Incident, Problem, Change Management)
- HRSD (HR Profiles, HR Cases)
- CSM & FSM (Work Orders, Work Order Tasks)
- Custom Application Development
- Service Catalog Item Development & Management
- Service Portal Widgets UI Pages UI Builder
- Document Templates Virtual Agent Live Agent
- Reports and Dashboards Creation
- RPA Automation (Robots, Workflows)
- Script Includes Client Scripts UI Actions Business Rules
- REST Integrations (Unidirectional & Bidirectional)
- ACLs Query Ranges Security Controls
- Update Set Migration (Dev – Test – Production)
- Integrations: REST API (Unidirectional & Bidirectional), IntegrationHub
- Tools: Flow Designer, Virtual Agent, UI Builder, Service Portal, Performance Analytics
- Modules: ITSM, HRSD, CSM, FSM, RPA, Service Catalog, Custom Applications
- Security: ACLs, Query Ranges, Roles, UI Policies
- Version Control & Deployment: Git, Update Sets, Migration Best Practices
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)
Key Projects
Developed a custom HR onboarding application integrating HRSD workflows and Document Templates for automated employee onboarding., Built a Service Portal for ITSM request management with dynamic widgets and real-time incident tracking., Implemented REST API integration with external ticketing system for bidirectional incident synchronization., Created a workspace using UI Builder for field service agents to manage Work Orders and Tasks efficiently., Automated repetitive records creation using RPA robots triggered via Flow Designer workflows.
Timeline
Technical Architect
Vadini Infocenter,Ltd
11.2024 - Current
B.E. / B.Tech - Computer Engineering
Mumbai University