PRATIKSHA CHINSABWAR
Pune
Summary
Results-oriented Product Manager/Product Owner with 9+ years of experience driving product strategy and delivering high-impact solutions across Payments, Automobile, and Retail industries. Successfully led cross-functional teams to execute global product launches, resulting in improved revenue, efficiency, and customer satisfaction. Skilled in Agile and Safe methodologies, stakeholder engagement, and lifecycle management. Proven track record of managing products with user bases spanning 30+ countries and increasing operational efficiency by 25% or more.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Analyst (Product Owner)
TSYS, a Global Payments Company
Pune
01.2023 - Current
- Designed and implemented strategic roadmaps for payment products (B2B, API integrations), resulting in a 5% reduction in transaction processing time
- Delivered MVPs and managed 200+ user stories, epics, and backlog grooming using JIRA, ensuring timely releases with a 98% on-time delivery rate and production issues by 46%
- Spearheaded development of Merchant Onboarding API, facilitating seamless onboarding of 500+ merchants within 6 months
- Led cross-functional teams (Sales, Operations, Legal, Marketing) to increase product adoption by 5%
- Streamlined billing processes through the Billing Service Framework, reducing invoice generation errors by 20%
- Key Products:
- Merchant Onboarding API (B2B): Streamlined onboarding process, integrating APIs for payment and financial operations improving onboarding efficiency by 80%
- Billing Service Framework (B2B): Enabled automated billing for global applications, leveraging REST endpoints and Google Pub Sub, reducing manual intervention by 90% and increasing billing accuracy by 20%
Senior Consultant (Product Owner)
T-Systems ICT Pvt Ltd
Pune
11.2021 - 01.2023
- Delivered Connected Car Solutions, enhancing operational efficiency and user authentication across 5+ Volkswagen brands
- Managed PI planning cycles and Agile ceremonies, achieving 20% faster feature delivery
- Optimized spare parts distribution for Mercedes-Benz through a Data-Driven Pricing System, reducing turnaround time by 25%
- Led multi vendor collaboration across 10+ teams to develop innovative B2B and B2C solutions, including OTA updates and vehicle health monitoring systems
- Key Products:
- Data-Driven Pricing System (Mercedes-Benz): Automated global spare parts distribution using AI-driven pricing, resulting in 2% cost savings and 15% increase in pricing accuracy
- Connected Car Solution (CARIAD, VW): Delivered V2X communication, RFID integration, and infotainment features for enhanced user experiences
Senior Functional Consultant (Functional Lead)
Icertis Solutions Pvt Ltd
Pune
05.2020 - 11.2021
- Implemented Contract Lifecycle Management solutions for Accenture, improving contract processing speed by 40%
- Orchestrated 3+ workstreams at the same time, ensuring 100% compliance with sprint timelines
- Enhanced customer experience by deploying digital signature integrations (DocuSign, Adobe E-Sign), achieving 15% increase in client satisfaction scores
- Key Products:
- Contract Management System (ICI): Enabled centralized contract management with integrated digital signatures (DocuSign, Adobe E-Sign) increasing compliance by 5%
Senior Functional Analyst (Functional Lead)
Excellon Software Pvt Ltd
Pune
08.2015 - 05.2020
- Managed development and launch of mobile apps for Bajaj Auto, deployed in 30+ countries with a 20% increase in customer retention
- Reduced post-service processing time by 35% through automation of dealership and customer-facing processes
- Centralized Dealership management system implemented across 42 countries for international distributors
- Built middleware systems for online booking and mobile apps, supporting 1M+ transactions annually (JAWA)
- Improved service response time by 25% with the deployment of a Call Centre Management System for 3+ brands (Bajaj, KTM, Husqvarna)
- Key Products:
- Mobile Apps (B2B & B2C)
- Dealership Management System (B2B)
- Middleware for DMS and Mobile Apps
- Call Centre Management
Education
Bachelor of Technology - Computer Science and Engineering
Visvesvaraya National Institute of Technology
Nagpur07.2015
Skills
- Product Roadmap Planning and Lifecycle Management
- Agile and Safe Frameworks (Scrum, Kanban)
- Project, Program Management, and Delivery
- Stakeholder and Vendor Relationship Management
- Business Analysis and Requirements Documentation
- User story mapping and backlog prioritization
- JIRA
- Confluence
- Azure DevOps
- Forecasting and planning
- SQL proficiency
- Business process mapping
- Technology architecture analysis
- Programming Languages: C, C, (basic)
- Microsoft Office Suite
- TFS
- Project
- Visio
- SharePoint
- Google Workspace
- Project Management Methods: Agile
- Scrum
- Waterfall
- KPI tracking
- Cost-benefit analysis
- External market data tracking
- User acceptance testing
- Business intelligence tools
- Business process improvement
Certification
- Certified Safe 6 Product Owner/Product Manager (POPM), Scaled Agile
- Certified Scrum Master (CSM), Scrum Alliance
- Web Designing Certification, GR Solutions
Accomplishments
- Directed teams of 8–10 members, delivering 95% on-time projects across multiple industries and exceeding client expectations.
- Spearheaded the deployment of international dealership systems, mobile applications, and CMS solutions across global markets in 42 countries, enhancing operational transparency by 30%.
- Rolled out global solutions for Connected Cars, impacting 10M+ users across B2B and B2C segments.
- Recognized across organizations for exemplary performance, leadership and innovation in all roles.
Key highlights and impact
- Product Vision & Strategy: Led the vision, strategy, and roadmap for high-impact products, ensuring alignment with both business objectives and user needs.
- Cross-functional leadership: Managed diverse teams, including engineering, design, marketing, and sales, to successfully deliver products on time and within budget.
- Data-driven decision making: Employed data analytics to guide product decisions, optimizing user engagement and improving product-market fit.
- Customer-centric design: Focused on delivering user-friendly products by working closely with customers and stakeholders to achieve feedback satisfaction and refine features.
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Upper Intermediate (B2)
B2
Telugu
Beginner (A1)
A1
Affiliations
- Sketching, Painting and Doodling
- Badminton
- Watching multi lingual series and movies
- Volunteering
Timeline
Senior Business Analyst (Product Owner)
TSYS, a Global Payments Company
01.2023 - Current
Senior Consultant (Product Owner)
T-Systems ICT Pvt Ltd
11.2021 - 01.2023
Senior Functional Consultant (Functional Lead)
Icertis Solutions Pvt Ltd
05.2020 - 11.2021
Senior Functional Analyst (Functional Lead)
Excellon Software Pvt Ltd
08.2015 - 05.2020
- Certified Safe 6 Product Owner/Product Manager (POPM), Scaled Agile
- Certified Scrum Master (CSM), Scrum Alliance
- Web Designing Certification, GR Solutions
Bachelor of Technology - Computer Science and Engineering
Visvesvaraya National Institute of Technology
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