Pratiksha Deshmukh

Analyst – Property & Casualty Insurance (Promoted from Associate)

• Supported claims processes for bill payments, letter tasks, and property damage (ERL), ensuring accurate and timely resolution.
• Led junior associates in implementing the Florida Letters process, achieving 98% quality since pilot phase.
• Facilitated team huddles, documented updates on huddle board, and managed operational reports tracking production, performance, and volume.
• Collaborated with onshore stakeholders and cross-functional teams to resolve queries, improve processes, and manage workload during high volumes.

Work Experience – Property & Casualty Insurance

• Supported claim processing and analysis across multiple processes within Property & Casualty (P&C) Insurance domain.
• Analyzed production data and historical reports to identify trends and improve Pending Management and Ladder Assist SOPs, increasing quality to 95%+.
• Investigated discrepancies in daily processing data, providing insights that informed Ladder Assist decision-making.
• Assessed catastrophe claims by evaluating type of event, property damage, and preparing claim estimates.
• Managed daily claim allocation and tracked claim progress to ensure proper documentation and timely updates while communicating with insured parties and representatives.