PRATIKSHA GHARTI
Hyderabad
Summary
A committed and target-oriented candidate with uncompromising work ethic, keen to work with a team that helps in tapping my potential to bring the best out of me. Adept at driving continuous improvements to enhance operational efficiency and improve customer experience.
Overview
4
4
years of professional experience
Work History
Transportation Specialist
Amazon
11.2020 - Current
- Communication with external customers (Carriers) and internal customers (Fulfillment centers) of Middle European Region through various mediums such as tickets, outbound calls, emails.
- Resolved disruptions occurring in the network of logistics on a daily basis
- Worked on minimizing the cost of repositioning trucks from one Fulfillment Center to another by negotiating contracts with carriers to secure trucks for optimized rates.
- Built and maintained strong partner relationships with stakeholders(FC/SC) for smooth, cost-effective logistics.
- Working across outbound operations ensuring that the freight is picked up on time and is delivered at sites as per the given appointment and also during the lifecycle of freight leaving the Fulfillment Center and reaching Delivery Centers.
Education
Bachelors of Technology - Electronics And Communication Engineering
Sri Sai Jyoti Engineering College
Hyderabad2020
Intermediate - MPC
St. Ann's Junior College For Girls
Hyderabad2016
Senior Secondary -
Kendriya Vidyalaya, University of Hyderabad
Hyderabad2014
Skills
- Shift Execution/Task Allocation
- SLA Management
- Process Analysis/Deep dive
- Escalation Handling
- Interpersonal Skills
- Severe Event Management
Accomplishments
- Recognized as 'ROCkstar of the year 2023' during the post peak party.
- Received RnR in the 2024 Q3 Townhall Event.
- Received multiple shout-outs for effective shift execution and enhancing overall SLAs (GREEN) in the last two months.
Professional Achievements
- Supported ATR push system launch and added valuable inputs to understand ATR logic.
- Worked with PCX team to generate daily reports to understand DEA impact.
- Supporting Manifest Pending Report by performing extensive analysis on the leftover units on sites (EU region) to find out the root cause and path to green.
- Handling escalations from stakeholders via emails/chime to provide quick resolutions of the issues.
- Worked on ELF Tracking and Cold pricklies during Peak-2022 and saved ~30K shipments.
- Provided training for the new hire batches during peak and cross-trained North America Associates on EU-Disruptions as a part of Training Ambassador program.
- Mentored associates to understand and work on PCX and Manifest Pending reports.
- Supported Network Control during Peak 2023 in performing MPR deep dive reviews for DBR and WBR.
- Deep dived on 2.07 million MP units during Peak '23 and took immediate actions by raising ad-hoc's while collaborating with capacity POCs in securing trucks to depart the volume ASAP.
- Contributed in updating the SOP for Manifest Pending Reports.
- Supported the recovery team as a shift lead for the past two months in the absence of L4 coverage from Hyderabad, resulting in improved overall SLAs for the shift.
- Selected as a 'Holiday Lead' for Peak'24.
Timeline
Transportation Specialist
Amazon
11.2020 - Current
Bachelors of Technology - Electronics And Communication Engineering
Sri Sai Jyoti Engineering College
Intermediate - MPC
St. Ann's Junior College For Girls
Senior Secondary -
Kendriya Vidyalaya, University of Hyderabad