Pratiksha Kiran Desai
Merchant Acquiring
Malad (W)
Summary
- 20+ years of experience in Sales & Services- Merchant Acquiring with an overall business perspective to deliver top line & bottom-line objectives.
- Keen Strategist with expertise in managing, recruiting manpower & driving end to end services to Banks & Merchant.
- Skilled in developing & maintaining business relationships, thereby resulting in achieving their business needs.
- Professional leader with background in team management and project coordination. Known for driving team performance and ensuring project milestones are met efficiently
- Utilization of knowledge & skill set for improvement of employees as well as Organizational goals.
- Experienced with leading teams to achieve organizational goals through effective management and coordination. Utilizes strategic planning and communication to drive team success. Knowledge of conflict resolution and team-building techniques ensures cohesive and productive work environment.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Group Manager Sales Velocity
Razorpay POS
06.2022 - Current
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Collaborated with other group managers to develop best practices for operational efficiency across departments.
- Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
- Reduced skills gaps among employees by conducting skill assessments and addressing identified areas for improvement.
- Evaluated the effectiveness of training programs, continuously refining them for optimal results.
- Established a culture of continuous learning within the organization through regular training sessions and resources availability.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all locations.
- Created engaging content using multimedia tools like video presentations, interactive quizzes to enhance participant experience during virtual trainings.
Senior Manager – Service (Pan India)
SYNERGISTIC FINANCIAL NETWORKS PVT LTD (Mosambee)
09.2020 - 06.2022
- Overall Handling 3 departments – Inventory, Dispatch, and Field Service.
- Recruiting teams on Pan India level - Service Managers, Field Service Engineers, Backend staff.
- Designing of job profiles for teams of Inventory, Field Service, Service Managers, backend process & dispatch.
- Developing and implementing process for all the Service departments.
- Continuous audit and improving the process with the field and backend teams.
- Maintaining & monitoring the TAT as per bank requirement.
- Preparing monthly Profit and Loss data with performance details of each Department.
- Currently managing the team of 155 employees including backend staff, Pan India Managers and FSE as on Jan ‘2022.
- Rectification of Service-related issues by monitoring escalation mails.
- Working towards solution and resolution of the issues raised by banks & internal teams.
- Designed an Android based application YODA with the help of Mosambee Tech team to help tracking FSE and work done by them on field.
- Cross checking payout file of FSE, Courier Vendor.
- Analyzing Productivity of all the Service departments and provide training to improve the process or productivity of an individual staff.
- Cross checking the agreement, terms & condition before finalizing with any bank or new vendors. Provides my feedback and TAT as per the Mosambee norms.
- Preparing Job Profile for each individual in my department.
- As per the bank requirement and on basis of TID received – opening up the new city or state for service.
- Providing training to Service Manager as and when required.
- Visit the city and meet FSE, do market visits to understand the actual field requirements.
Manager Alliance – mPOS product
SYNERGISTIC FINANCIAL NETWORKS PVT LTD (Mosambee)
07.2014 - 09.2020
- Visit to branch on weekly basis HDFC, IDBI, PNB, etc.
- To take care of business volume for corporate merchants.
- Taking care of retail merchant activations.
- Planning of sales targets & incentive schemes month on month for Pan India teams.
- Every month plan for opening up new city for sales & service.
- Recruitment of sales executives, sales managers, sales coordinators, etc…
- Coordinating on daily basis with the Manager & team members for achieving sales target.
- Providing training to Sales team of SFN and for bank branches.
- Preparing salary file for Pan India sale and service team.
- Preparing billing file banks & doing follow up for payment from vendors & bank.
- Keeping inventory of stock of each bank.
- Projects handled – HUL, IDFC, GPAP.
Regional Sales Manager (Merchant Acquiring dept)
PLADA SERVICES & MANAGEMENT PVT.LTD.
02.2006 - 07.2014
- Signs ups of Retail, Health Care, Educational Institute, Corporate, etc. merchants for Credit Card Machine.
- To take care of business volumes for corporate merchants.
- To handle and manage Pan India team of sales executives.
- To monitor and achieve the sales targets on Pan India level.
- Setting up Targets for Pan India team.
- Taking care of merchant queries.
- Collecting charge slip for hold cases.
- Handling back end team in Mumbai for KYC checking.
- Taking training for sale & backend team.
- Preparing PPT for review meeting.
- Preparing salary file project wise.
- Responsible for team target achievement.
- Profit & loss on monthly basis.
Group Leader
M/s A & M Communication Pvt Ltd., ( Just Dial B2B Yellow Pages)
07.2004 - 01.2006
- Calling to Retail Industries for new sales.
- Checking Junior Daily Sales Report.
- Following up for payments.
- Setting up & accomplishing targets for group.
Education
H.S.C. -
MAHARASHTRA BOARD
S.S.C. - undefined
MAHARASHTRA BOARD
B com -
MUMBAI UNIVERSITY
Skills
Business development
Professional Highlights
To pursue a successful career in the field of Merchant Acquiring and to enhance my knowledge and overall personality.
Interests
Listening Music
Watching Movies
Residency Address
A-2, Malad Sangata CHS Ltd., 2nd floor, Opp. Madhur society, Chincholi Bunder, Malad (W), Maharashtra, 400064
Personal Information
- Date of Birth: 10/15/83
- Nationality: Indian
- Marital Status: Married
Timeline
Group Manager Sales Velocity
Razorpay POS
06.2022 - Current
Senior Manager – Service (Pan India)
SYNERGISTIC FINANCIAL NETWORKS PVT LTD (Mosambee)
09.2020 - 06.2022
Manager Alliance – mPOS product
SYNERGISTIC FINANCIAL NETWORKS PVT LTD (Mosambee)
07.2014 - 09.2020
Regional Sales Manager (Merchant Acquiring dept)
PLADA SERVICES & MANAGEMENT PVT.LTD.
02.2006 - 07.2014
Group Leader
M/s A & M Communication Pvt Ltd., ( Just Dial B2B Yellow Pages)
07.2004 - 01.2006
S.S.C. - undefined
MAHARASHTRA BOARD
H.S.C. -
MAHARASHTRA BOARD
B com -
MUMBAI UNIVERSITY
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