PRATIKSHA KOTHARI
Bengaluru,KA
Summary
Proven leader in customer support and sales, adept at escalation handling and complaint resolution, I boosted territory sales by 30% at Six Sense Restaurant. With a knack for exceeding targets and enhancing customer satisfaction, my exceptional communication and teamwork skills have consistently driven results and improved operational efficiency across teams.
Diligent Senior Customer Support Executive with experience managing phone, online and consultative communications with customers. Proactively identified Customer Support Executive opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
7
7
years of professional experience
Work History
Senior Customer Support Executive
Equiniti India,
10.2023 - 03.2024
- Consistently exceeded monthly sales targets by an average of 15%.
- Facilitated the transfer of securities between parties, ensuring compliance with regulatory standards.
- Acted as a liaison between clients and the company, providing guidance and support throughout the transfer process.
- Collaborated with internal teams to streamline operations and enhance customer experience.
- Enhanced overall customer satisfaction by efficiently resolving complex Issues and providing personalized support.
- Used CRM data to identify sales opportunities and optimize strategles
Senior Customer Support Executive
Rite Software Solutions & Services
05.2022 - 04.2023
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
- Regularly employs a business first lens while solving problems and delivering practical solutions to employees.
- Enhanced overall customer satisfaction by efficiently resolving complex Issues and providing personalized support.
- Contributed to the creation of a positive work environment by maintaining open lines of communication and championing employee recognition initiatives.
Customer Support Executive
PhableCare
03.2022 - 06.2022
- Supported sales efforts through upselling products or services when appropriate during customer interactions, contributing to revenue growth.
- Maintained detailed records of customer interactions,
- ensuring accurate documentation for future reference.
- Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Enhanced team performance by consistently meeting or exceeding Individual and departmental goals.
Public Relations Manager
Six Sense Restaurant
04.2017 - 01.2019
- Increased territory sales by 30% within the first year through targeted strategies and effective networking.
- Consistently exceeded monthly sales targets by an average of 15%,
- Expert in crafting compelling proposals and closing deals
Conducted thorough media analysis to identify trends and insights that Informed future PR strategies. - Collaborated with marketing team to create cohesive messaging across all channels for maximum Impact.
- Secured media coverage for company news and events, increasing brand visibility.
- Actively participated in trade shows and conferences, representing the brand professionally.
Education
Bachelor of Commerce - Financial Accounting
Jal Narayan University
Jodhpur, India08.2022
RS-CIT - Computer Networking
Vardhman Mahaveer Open University
Jodhpur08.2021
Nursery Teachers Training - Child Care Management
AITTA
Jodhpur, India06.2020
Higher Secondary - Accounting And Business Management
Sohanlal Mnihar School
Jodhpur, India03.2012
Skills
- Exceptional communication
- Escalation Handling
- Complaint resolution
- Sales Support
- Work Ethic and Integrity
- Patience and Empathy
- Project Management
- Public Relationships
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Customer Assistance
- Communication: Excellent verbal and written skills
- Problem-Solving: Ability to handle customer inquiries and resolve issues efficiently
- Sales Techniques: Knowledge of upselling, cross-selling, and closing techniques
- CRM Systems: Experience with tools like Salesforce or Zendesk
- Team Collaboration: Ability to work effectively with team members
Languages
English
Hindi
Timeline
Senior Customer Support Executive
Equiniti India,
10.2023 - 03.2024
Senior Customer Support Executive
Rite Software Solutions & Services
05.2022 - 04.2023
Customer Support Executive
PhableCare
03.2022 - 06.2022
Public Relations Manager
Six Sense Restaurant
04.2017 - 01.2019
Bachelor of Commerce - Financial Accounting
Jal Narayan University
RS-CIT - Computer Networking
Vardhman Mahaveer Open University
Nursery Teachers Training - Child Care Management
AITTA
Higher Secondary - Accounting And Business Management
Sohanlal Mnihar School
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