Pratiksha More
Pune
Summary
Sales professional with extensive experience at Samsung.pvt.ltd, specializing in effective communication and relationship building. Demonstrated ability to increase sales through persuasive techniques and exceptional customer service. Expertise in upselling and cross-selling, resulting in enhanced brand loyalty and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
Samsung.pvt.ltd
Pune
07.2025 - Current
- Promoted brand awareness and product knowledge through customer engagement.
- Enhanced company image by delivering exceptional customer service experiences.
- Recommended and located merchandise based on guest needs and preferences.
- Increased sales via face-to-face marketing strategies.
- Coordinated with internal teams to ensure accurate completion of brand ambassador tasks.
- Developed relationships with both potential and existing customers for long-term loyalty.
- Trained new brand ambassadors, sharing effective practices and core brand values.
- Collaborated with employers to identify and stock optimal product selections.
Sales executive
iVenus Apple Premiun Reseller
Pune
10.2024 - 06.2025
- Guided customers in product selection and delivered comprehensive product knowledge.
- Educated customers on promotions and encouraged participation in loyalty programs.
- Trained new associates on sales techniques and store policies consistently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Sales executive
Unicorn Apple Premiun Reseller
Pune
05.2023 - 10.2024
- Supported customers in choosing products and imparted detailed product knowledge.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
Apple Specialist
V5 Global Services p. Ltd. (Apple IPro)
Pune
08.2022 - 05.2023
- Provided expert product knowledge on Apple devices and services to enhance customer experience.
- Maintained comprehensive knowledge of current Apple products and services for effective support.
- Demonstrated full range of features on Apple products to promote informed usage.
- Educated clients on Apple software features and hardware integration for optimal performance.
- Implemented best sales practices in a technology-focused retail environment.
- Collaborated with team members to uphold exceptional customer service standards.
- Assisted customers with setup and installation of Apple products.
Sales executive
Reliance digital telecom section
Pune
01.2019 - 04.2022
- Executed cashier duties, including accepting payments and issuing receipts.
- Maintained cleanliness of store, ensuring pristine floors, windows, and displays.
- Trained new team members on cash register operation and stock procedures.
- Participated in weekly meetings to assess performance goals and objectives.
- Analyzed sales metrics to identify market trends and opportunities.
- Processed returns, exchanges, and refunds per company policies.
- Assisted customers with product selection, sizing, and styling advice.
Education
MBA - HR
Dy Patil University
pune09-2024
BBA - Human Resourses
D.Y. Patil Distance Learning University
Pune07-2024
High School Diploma -
Balaji University
Rawet02-2018
Skills
- Effective communication and persuasion
- Sales techniques and upselling
- Confidence and resilience
- Active listening
- Client communication and lead development
- Relationship building
- Cross-selling and closing techniques
- Price quote preparation
Hobbies and Interests
- Listening Songs
- Travelling
- Watching Web Series
- Playing games
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Brand Ambassador
Samsung.pvt.ltd
07.2025 - Current
Sales executive
iVenus Apple Premiun Reseller
10.2024 - 06.2025
Sales executive
Unicorn Apple Premiun Reseller
05.2023 - 10.2024
Apple Specialist
V5 Global Services p. Ltd. (Apple IPro)
08.2022 - 05.2023
Sales executive
Reliance digital telecom section
01.2019 - 04.2022
MBA - HR
Dy Patil University
BBA - Human Resourses
D.Y. Patil Distance Learning University
High School Diploma -
Balaji University