Pratiksha Nimhan
Pune
Summary
Detail-oriented professional with experience in Insurance Operations, Endorsement Processing, Customer Support, and Process Management. Skilled in transaction processing, quality management, reporting, and process improvement, with a consistent focus on accuracy, efficiency, and timely delivery.
Overview
1
1
Language
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Senior Analyst – Quality Assurance
Gallagher Center of Excellence - Pune, India
Pune
09.2021 - Current
- Conducted 15,000+ quality checks across four core Endorsement Brokerage processes, ensuring adherence to established quality standards.
- Led monthly error-review discussions and calibration sessions with an 18-member team, driving process consistency and reducing recurring errors.
- Fostered collaborative relationships with staff and management to enhance team dynamics.
- Prepared and presented monthly quality scorecards, error-trend analysis, and quarterly Quality Champion reports.
- Coordinated cross-functional teams to streamline process updates and resolve issues efficiently.
- Developed and implemented strategies to capitalize on emerging opportunities.
- Maintained a positive working relationship with fellow staff and management.
Analyst – Endorsement Brokerage
Gallagher Center of Excellence - Pune, India
Pune
09.2021 - Current
- Processed 10,000+ endorsements across CGL, Property and Casualty (P&C), insurance brokerage, commercial lines, personal lines,
- Transport (NICO), Motor Truck Cargo, and other coverage lines, maintaining 99.6% accuracy with a 15–45 minute AHT.
- Prepared operational reports, conducted process reviews, identified improvement opportunities, and proposed Kaizen initiatives to enhance team efficiency.
- Supported cross-functional projects, adapting to new tools and systems to meet evolving process requirements.
- Prepared operational reports, conducted process reviews, identified improvement opportunities, proposed Kaizen initiatives, and documented Minutes of Meetings (MoMs).
- Analyzed recurring issues and communicated findings to senior team members to inform decision-making.
Education
Master of Arts - Economics
Fergusson (Autonomous) College
Pune , Maharashtra 06.2019 - 06.2021
Bachelor of Arts - Economics(Honours)
Symbiosis College of Arts & Commerce
Pune, Maharashtra 09.2015 - 06.2018
Associate of Arts -
Symbiosis College of Arts & Commerce
Pune, Maharashtra 09.2013 - 06.2015
Secondary Education
P.E.S Modern High School (English Medium)
Pune, India Skills
- Proficient in Insurance Operations
- Endorsement processing
- Experienced in Process Auditing
- Data-Driven Decision Making
- Skilled in Cross-Functional Coordination
- Process auditing
- Team Building and Leadership
- Strong in Team Collaboration
- Highly motivated toward continuous skill development and professional growth
Achievements
- Star of the Month (7x)
- Shining Star (1)
Languages
English, Marathi, Hindi
First Language
Academic project
Worked on a research project on 'The Socio-Economic impacts of Covid-19 on Household Consumption and Poverty in India.'
INTERESTS
Reading, singing, dancing and always curious to explore new places and things.
Volunteer experiences
- Participated in the Poona Blind Men's Association
- Participated in the Maharashtra Talent Search Examination
CERTIFICATES
- Award of Social service from the Cancer Aid Society.
- Certificate of participation from Jnana Prabodhini.
Timeline
Senior Analyst – Quality Assurance
Gallagher Center of Excellence - Pune, India
09.2021 - Current
Analyst – Endorsement Brokerage
Gallagher Center of Excellence - Pune, India
09.2021 - Current
Master of Arts - Economics
Fergusson (Autonomous) College
06.2019 - 06.2021
Bachelor of Arts - Economics(Honours)
Symbiosis College of Arts & Commerce
09.2015 - 06.2018
Associate of Arts -
Symbiosis College of Arts & Commerce
09.2013 - 06.2015
Secondary Education
P.E.S Modern High School (English Medium)