Pratiksha Panda
Senior Solution Engineer
Hyderabad
Summary
Enterprise Solution and Implementation Engineer with experience delivering cloud-based SaaS solutions for global enterprise and mid-market customers. Strong background in customer-facing consulting, solution architecture, implementations, integrations, and cross-functional collaboration. Proven ability to translate complex business requirements into scalable technical solutions across Freshworks, Tryvium (Amazon Connect Contact Center), and vendor management platforms.
Overview
8
8
years of professional experience
6
6
Certifications
1
1
Language
Work History
Senior Solution Engineer
Simplify VMS
Hyderabad
03.2025 - 12.2025
- Led end-to-end SaaS functional implementations and feature adoption for enterprise customers across APAC, NA, and EMEA, ensuring successful onboarding and platform utilization
- Conducted discovery workshops to gather business requirements and translated them into scalable solution design and product configurations
- Delivered tailored product walk-throughs, and solution presentations aligned with customer use cases, improving engagement and conversion.
- Partnered with sales teams on RFP/RFI responses and deal strategy, strengthening solution positioning and contributing to higher win rates
- Configured workflows, automation, and product features based on customer processes, reducing manual effort and improving operational efficiency
- Implemented REST API integrations and middleware solutions for seamless data flow across systems under test environment.
- Built POCs and pilot environments to validate solutions, reducing implementation risks, and ensuring customer alignment.
- Drove customer adoption by aligning platform capabilities with business KPIs, improving feature utilization and customer satisfaction.
- Identified risks and handled escalations proactively, ensuring timely resolution and successful delivery across multiple accounts.
Senior Solution Engineer
Freshworks
Chennai
11.2022 - 05.2024
- Owned end-to-end implementation, adoption, and optimization of CRM solutions for enterprise and mid-market customers
- Configured CRM platforms (Freshdesk, Fresh sales) including workflows, automation, and customer engagement processes
- Led customer onboarding, training sessions, and product walk-throughs to drive feature adoption and platform utilization
- Delivered high-impact demos and solution reviews tailored to customer business requirements
- Designed and implemented API integrations using REST APIs and web-hooks to connect CRM with external systems
- Built automation workflows and self-service solutions, improving operational efficiency and reducing manual processes
- Acted as a trusted advisor, translating business requirements into scalable technical solutions
- Supported POCs, sandbox environments, and pilot implementations for customer validation
- Contributed to 125% technical win target and supported upsell/expansion opportunities through solution optimization
IT Business Consultant
Sensiple Software Solutions
Chennai
03.2020 - 11.2022
- Led end-to-end sales and implementation lifecycle for Tryvium (cloud-based contact center solution built on Amazon Web Services Amazon Connect), from lead generation and qualification to solution delivery and customer onboarding
- Successfully onboarded enterprise customers including Eli Lilly and Kimberly-Clark, delivering scalable customer engagement and contact center solutions
- Conducted discovery workshops and gathered business requirements, translating them into solution architecture and product configurations aligned with customer workflows
- Delivered tailored product demonstrations and technical presentations, aligning platform capabilities with customer use cases and driving solution adoption
- Designed and implemented chatbot and voice Bot workflows for customer support automation, improving response efficiency and customer experience
- Built and tested integrations between CRM systems, APIs, and backend platforms using REST APIs and webhooks
- Collaborated with Product and Engineering teams to evaluate solution feasibility, refine designs, and ensure successful implementation of customer requirements
- Supported proof of concepts (POCs) and pilot implementations, validating solutions and reducing delivery risks
- Coordinated cross-functional teams across sales, product, and engineering to ensure seamless execution and customer success
Business Manager
Flinto Class
Chennai
10.2018 - 02.2020
- Drove B2B and B2C sales for an EdTech platform, achieving 150% ARR target through effective pipeline management and consultative selling
- Managed end-to-end sales lifecycle including lead generation, qualification, product demos, negotiation, and deal closure
- Delivered product demonstrations and customer consultations, aligning solutions with customer learning and engagement needs
- Built and managed a strong sales pipeline, ensuring consistent conversion and revenue growth across assigned territory
- Collaborated with internal teams to ensure smooth onboarding and early-stage product adoption for new customers
- Maintained strong customer relationships, improving retention, renewals, and referral opportunities
Key Account Manager
Housing.Com
Chennai
10.2017 - 10.2018
- Accountability for the entire process of lead management, sales and business development for the region.
- Data management to ensure 100% coverage in assigned territory and tracking other key parameters.
- Client acquisition campaigns and lead generation to build as a flagship brand for Property Services in the respective region.
- Accountability of service delivery ensuring client retention and reference.
- Achieved 180% target for 2017-18 with retention delivered at 6% for overall enterprise deals.
Education
B.Tech - Electronic And Telecommunications
Sathyabama University
Chennai, India01-2017
Skills
Integrations and middleware platforms : Workato, Zapier
Customer Success & Account Strategy
SaaS, CRM & Chatbot Platforms : Freshsales, Hubspot , salesforce, freshchat,Tryvium, yellowai
Programming & Scripting : Python, SQL
API Integrations : REST API, Webhooks
Cloud Computing
Certification
Programming scripting: Python, SQL,
Timeline
Senior Solution Engineer
Simplify VMS
03.2025 - 12.2025
Senior Solution Engineer
Freshworks
11.2022 - 05.2024
IT Business Consultant
Sensiple Software Solutions
03.2020 - 11.2022
Business Manager
Flinto Class
10.2018 - 02.2020
Key Account Manager
Housing.Com
10.2017 - 10.2018
B.Tech - Electronic And Telecommunications
Sathyabama University