PRATIKSHA PIPADA
Chittaurgarh
Summary
Versatile Product Owner Scrum Master with 6+ years of expertise in delivering innovative, data-driven solutions aligned with business objectives. Skilled in requirements analysis, process optimization, and Agile practices such as backlog grooming, sprint planning, and user story creation. Proficient in collaborating with cross-functional teams, translating business needs into actionable plans, and ensuring seamless system integration. Known for clear communication with technical and business stakeholders, driving efficient workflows and successful project outcomes. Committed to continuous learning and adopting emerging technologies to support organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Owner/ Scrum Master
Concentrix Catalyst
Hyderabad
06.2024 - Current
- Agile Leadership: Served as Scrum Master for multiple cross-functional teams, facilitating Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and backlog refinement to ensure delivery of high-quality products on time. Achieved 95%+ sprint goal completion consistently.
- Roadmap & Backlog Management: Collaborated with Product Owners to develop and prioritize product roadmaps and backlogs, effectively balancing business goals, customer needs, and technical feasibility.
- Team Performance & Delivery Optimization: Championed continuous improvement, reducing feature delivery time by 20% through Agile best practices, improved sprint planning accuracy, and team velocity tracking.
- Stakeholder & Cross-Functional Collaboration: Acted as a bridge between business stakeholders, developers, QA, and UX teams to drive alignment, remove blockers, and ensure delivery of value-driven increments.
- Project Management: Led multiple Agile projects from initiation to delivery, ensuring transparency, risk mitigation, and regular status updates to stakeholders.
- Coaching & Facilitation: Mentored junior team members and newly formed teams on Agile principles, improving collaboration, accountability, and team ownership.
- Documentation & Communication: Maintained clear and concise Agile artifacts (Definition of Done, team agreements, burndown charts) and project documentation to ensure transparency and knowledge sharing.
- Internal Product Strategy: Contributed to an internal Concentrix initiative by providing direction on product roadmap planning and backlog grooming, enabling better alignment between business objectives and development efforts.
Salesforce Product Owner
Cloud Mentor
Jaipur
09.2020 - 05.2024
- Product Vision: Defined and communicated a product vision aligned with business goals and customer.
- Roadmap Development: Developed and prioritized roadmaps and backlogs, balancing requirements and feasibility.
- System Design and Optimization: Designed and optimized systems with workflows, validations, and seamless integrations.
- Data Management and Insights: Managed data migrations, cleansing, and analytics for actionable insights and reporting.
- Cross-Functional Collaboration: Collaborated with cross-functional teams to deliver high-quality products on time reducing feature delivery time by 20% through Agile best practices.
- User Training and Support: Conducted user training, created guides, and provided support for successful adoption and resulting in a 30% decrease in support tickets and higher user satisfaction.
- Project Management: Led cross-functional projects, ensuring timely delivery and stakeholder alignment.
- Agile Practices: Applied Agile methodologies, including sprint planning, backlog grooming, and iterative development, to deliver features efficiently and achieve faster time-to-market and achieving 95%+ sprint goal completion rate.
- Documentation: Created and maintained clear and comprehensive documentation, including business requirements, workflows, and diagrams, to support knowledge transfer and operational continuity.
- Compliance and Risk Management: Collaborated with legal and compliance teams to ensure products met industry regulations (e.g., GDPR, CCPA), mitigating risks and safeguarding user trust.
- Technical Expertise: Leveraged technical skills to configure workflows, approval processes, and security settings, ensuring product solutions aligned with business objectives.
Salesforce Business Analyst
Enterprise Integrated Inc.
09.2018 - 09.2020
- Requirement Gathering : Gathered and analyzed business requirements to design scalable Salesforce solutions.
- Delivery Timelines :Acted as a liaison between business and technical teams to ensure aligned delivery.
- Sprint Planning : Created user stories, process flows, and functional documentation.
- Salesforce Admin : Configured Salesforce features including workflows, validation rules, approval processes, and reports.
- Go-Live Support :Conducted UAT, user training, and supported adoption, reducing support tickets.
- Data Migration :Managed data imports, cleansing, and reporting for actionable insights.
Education
Bachelors of Engineering - ECE
College Of Technology And Engineering
Udaipur07-2017
Skills
- Agile & Scrum Methodologies: Proficient in Scrum, Kanban, and Lean frameworks; experienced in facilitating ceremonies and ensuring Agile best practices
- Project & Roadmap Management: Skilled in project planning, roadmap development, backlog grooming, sprint execution, and delivery tracking
- Stakeholder Communication: Strong stakeholder management skills with effective communication across business and technical teams
- Salesforce Expertise: Hands-on experience with Salesforce Sales Cloud and Service Cloud, including configurations and process optimization
- Project Management Tools: Proficient in Jira, Confluence, Trello, Smart Sheets, and Gus for planning, tracking, and collaboration
- Business Tools: Advanced skills in Excel, Google Sheets, Microsoft PowerPoint, Google Docs, and Confluence for documentation and analysis
- Process Mapping & Visualization: Experienced in creating process flows and diagrams using Lucidchart, Visio, Drawio, and Figma
- Integration & Automation: Practical experience with integrating third-party tools such as DocuSign, AssureSign, Outlook, Gmail, RingCentral, Magento, and SSO solutions
- Reporting & Analytics: Adept at building and analyzing reports and dashboards to support data-driven decisions and performance monitoring
- Risk & Issue Management: Proactive in identifying, tracking, and mitigating risks and issues to ensure smooth project execution
- Cross-Functional Collaboration: Proven ability to coordinate across cross-functional teams to drive alignment and deliver business value
Certification
- Salesforce Administration
- Salesforce Experience Cloud
- Salesforce App Builder
- Salesforce AI Associate
- Salesforce Business Analyst
- SAFe POPM
Projects
CASE MANAGEMENT SYSTEM - Extensive experience in optimizing legal case management systems by leveraging data-driven insights to improve customer service operations and case handling efficiency. Adept at streamlining workflows, automating repetitive processes, and delivering tailored solutions aligned with business and compliance requirements. Strong collaboration with legal teams, IT, and stakeholders to ensure seamless user experience and operational excellence.
LOGISTICS MANAGEMENT SYSTEM - Experienced Logistics Management Product Owner adept at defining product vision, prioritizing features, and optimizing supply chain processes. Proven track record of driving efficiency and enhancing stakeholder collaboration to deliver impactful logistics solutions, improved shipment tracking accuracy by 30% through automated workflows, reduced logistics coordination time by 25% by integrating third-party carriers into the platform.
LAW ACCOUNTS MANAGEMENT SYSTEM - seasoned professional with a background in law and accounting, adept at applying product ownership principles to optimize legal and financial software solutions Proven track record of driving cross-functional collaboration and delivering innovative products that meet regulatory requirements and exceed client expectations., CASE MANAGEMENT SYSTEM - Expertise in Case Management system optimization, leveraging data-driven insights to enhance customer service operations. Proven ability to collaborate cross-functionally, streamline workflows, and deliver tailored solutions that align with business goals and drive operational efficiency.
LEAD-TO-CASH SYSTEM - Experienced lead-to-cash business analyst with experience on driving end-to-end sales optimization and revenue growth. Skilled in collaborating with cross-functional teams to streamline workflows, automate processes, and deliver tailored solutions that improve lead conversion rates and accelerate cash flow, improved lead conversion rate by 28% via improved qualification logic and automated handoffs, accelerated quote-to-cash cycle by 33% by integrating pricing, approvals, and invoicing
AWS PO Marketplace - Served as Scrum Master for a cross-functional team delivering a Salesforce Cloud licensing solution on AWS Marketplace, enabling seamless integration and global scalability. Facilitated Agile ceremonies, coached the team on Scrum best practices, and removed impediments to ensure consistent delivery. Supported the successful launch of the product in three new regions, increasing availability by 200%. Streamlined workflows and automated partner onboarding processes, resulting in a 40% reduction in onboarding time. Fostered a culture of continuous improvement, driving higher team velocity and enhanced collaboration.
Accomplishments
- Miss Dependable Award
- Mentored 20+ students and freshers
- Worked with team of 15 members
- 95% success rate in delivering project
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Product Owner/ Scrum Master
Concentrix Catalyst
06.2024 - Current
Salesforce Product Owner
Cloud Mentor
09.2020 - 05.2024
Salesforce Business Analyst
Enterprise Integrated Inc.
09.2018 - 09.2020
Bachelors of Engineering - ECE
College Of Technology And Engineering
Similar Profiles
Kamalkali ChakrabortyKamalkali Chakraborty
Product Manager at Concentrix CatalystProduct Manager at Concentrix Catalyst
POOJA PRABAKARPOOJA PRABAKAR
Software Engineer II at Concentrix CatalystSoftware Engineer II at Concentrix Catalyst
Naveen Kumar MakkuvaNaveen Kumar Makkuva
Java Developer at Concentrix CatalystJava Developer at Concentrix Catalyst
Krishna AdhikariKrishna Adhikari
Full Stack Developer at Concentrix CatalystFull Stack Developer at Concentrix Catalyst
Rajendra Kumar KhatodRajendra Kumar Khatod
Assistant Mines Manager at Ultra Tech Cement pvt ltd.Assistant Mines Manager at Ultra Tech Cement pvt ltd.