Pratiksha Sharma

Accomplished Technical Account Manager adept at developing strong customer relationships and providing tailored technical solutions. Skilled in conducting product demonstrations to educate customers on features and benefits. Collaborates effectively with internal teams, including engineering, marketing, and support, to ensure a seamless customer experience. Proficient in troubleshooting hardware and software issues, offering guidance over the phone or through remote access sessions. Proactively identifies areas of risk within client accounts and addresses potential problems before they escalate. Consistently delivers prompt responses to customer inquiries, providing comprehensive support via phone or email correspondence.