Pratiksha Shetty

Region - Domestic & International (SME & International)

• Formed a new division for Blockchain by setting up a team, generating new businesses, understanding the market demands and successfully managing them.
• Handled an existing division of ServiceNow, by bringing in new businesses, along with growing the existing customer accounts.
• Formed and inhabited different strategies as per the requirement and also lead the administrative process.
• Reported on updates to project specifications and progress.
• Coached team members in techniques necessary to complete job tasks.
• Designed strategic plan for component development practices to support future projects.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
• Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
• Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
• Monitored and coordinated workflows to optimize resources.
• Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.

Region - India & Canada (SME)

• Reached out to potential customers via telephone, email and in-person inquiries.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Worked with existing customers to increase purchases of products and services.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
• Created reports and presentations detailing business development activities.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Consulted with product development teams to enhance products based on customer interest data.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Devised effective marketing, sales and other promotional initiatives.

Region - Newzealand (SME & Enterprise)

• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Educated clients on new products or services to increase customer engagement with brand.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Listened attentively to client feedback to create stronger relations and shape business.
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
• Developed pipeline to monitor sales progress and boost company revenue.
• Managed book of business to maintain positive relationships and make effective financial or client-related decisions.

Region - India (SME & Enterprise)

• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Analyzed key competitors to respond to competitive threats.
• Supported sales and reporting for large and medium-sized accounts.
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
• Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 7%.