Pratiksha Shivaji Gaikwad
Kharghar
Summary
Results-driven professional with extensive experience in operations management and stakeholder communication for high-net-worth individuals. Expertise in building and leading teams, maintaining vendor and client relationships, and ensuring regulatory compliance. Strong background in lift operations, preventive maintenance, and safety compliance, focusing on service quality and cost efficiency. Committed to delivering reliable service and optimising operational performance.
Overview
3
3
Languages
10
10
years of professional experience
Work History
HNI Property Manager
El Castillo CHS Ltd
01.2018 - Current
- Handle inquiries and requests from high-net-worth individuals, ensuring timely resolution and personalized attention.
- Advisory & Suggestions: Provide well-informed opinions and strategic suggestions to the MLA, Developers on situational needs.
- Confidential Support: Manage sensitive information with discretion, ensuring the trust and confidence of high-profile individuals.
- Staff Supervision: Overseeing security, housekeeping, maintenance, and other service providers.
- Facility Management: Ensured optimal functionality of lifts, water supply, generators, and amenities, contributing to resident satisfaction and operational efficiency.
- Accounts & Billing: Managing society finances, maintenance collections, vendor payments, and record-keeping.
- Vendor Coordination: Managing contracts and performance of vendors and service providers. Hiring and supervising contractors and service providers (plumbing, electrical, landscaping, lifts, fire, generator etc.).
- Resident Interaction: Handling member complaints, suggestions, and queries professionally.
- Compliance & Legal: Ensuring compliance with housing laws, society by-laws, audits, and maintaining statutory records.
- Meeting Coordination & Follow-ups: Assisting in conducting General Body Meetings, issuing circulars, and keeping residents informed. track action points, and ensure timely execution.
- Events & Meetings: Organize Events, attend VIP Guest (Politicians)
- Financial Management: Preparing budgets, managing expenses, generating financial reports, and ensuring profitability.
- Marketing & Occupancy: Advertising vacancies, showing units, screening tenants, and maintaining high occupancy rates.
- Reporting to Owners: Regular updates on property status, income, and expenditures.
- Discretion & Diplomacy: Maintain a high level of confidentiality and professionalism while dealing with sensitive matters and VIP clients.
- Managed operations of ultra-luxury residency facilities, delivering exceptional service standards and maintaining high client satisfaction.
Sales Manager
Jai Mata Di Enterprises
Navi Mumbai
05.2016 - 12.2017
- Negotiated deals and finalised payments to ensure timely closure of sales agreements.
- Followed up with walk-ins, online enquiries, and referrals to convert leads into sales opportunities.
- Identify customer needs and recommend suitable properties during client handling.
- Organise and accompany site visits, highlighting features and benefits on tour.
- Delivered exceptional customer service by addressing queries and concerns promptly, enhancing overall client satisfaction.
- Coordinate agreement registration and complete post-sale formalities with relevant parties.
Education
B.COM - Accounting
Calorx Teachers University
Ahmedabad, GJ01-2009
H.S.C -
PREMALATAI CHAVHAN HIGH SCHOOL
Phaltan, MH01-2011
S.S.C -
PREMALATAI CHAVHAN HIGH SCHOOL
Phaltan, MH01-2009
Diploma Banking & Accounting -
MSD
01-2018
Computerized Accounting & Office Automation
Maharashtra Board
01-2012
Skills
- Financial oversight
- Budget preparation
- Luxury property operations
- Vendor negotiation
- Sales & negotiation
- Client management
- Staff supervision
- Team management
- MS Office
- Conflict resolution
- Client communication
- Approachable personality
Languages
English
Marathi
Hindi
Custom
I declare that the above furnished information is true & correct to the best of my knowledge.
Timeline
HNI Property Manager
El Castillo CHS Ltd
01.2018 - Current
Sales Manager
Jai Mata Di Enterprises
05.2016 - 12.2017
B.COM - Accounting
Calorx Teachers University
H.S.C -
PREMALATAI CHAVHAN HIGH SCHOOL
S.S.C -
PREMALATAI CHAVHAN HIGH SCHOOL
Diploma Banking & Accounting -
MSD
Computerized Accounting & Office Automation
Maharashtra Board