Pratiksha Singh
Customer Support Associate
Bhopal
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Customer Service Associate
Amazon
Bhopal
07.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Tech Mahindra
Bhopal
04.2022 - 06.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Academic Counselor
APT classes
Bhopal
02.2021 - 08.2021
- Provided support and guidance to students experiencing academic and personal troubles.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Education
BBA - Human Resources Management
NRI College
Bhopal 06.2016 - 06.2019
Master of Commerce - Accounting
Vikramaditya College
Bhopal 06.2020 - 06.2022
Skills
MS Office
Certification
ICITSS Information Technology courseby ICAI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Amazon
07.2022 - Current
Customer Service Representative
Tech Mahindra
04.2022 - 06.2022
Academic Counselor
APT classes
02.2021 - 08.2021
Master of Commerce - Accounting
Vikramaditya College
06.2020 - 06.2022
ICITSS Information Technology courseby ICAI
07-2018
ICITSS Orientation Course by ICAI
06-2018
BBA - Human Resources Management
NRI College
06.2016 - 06.2019
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