Pratiksha Swain
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
3
3
years of professional experience
Work History
Team Leader
Vector One Nine
09.2021 - Current
- Maintained and improved operational performance by completing action plans, resolving problems and controlling implementations.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Prepared reports by analyzing trends and data.
Customer Support Associate-Voice Process
Tech Mahindra
04.2021 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
B Tech in Computer Science Engineering - CSE
Gandhi Institute For Technology
Bhubaneswar, Odisha06.2021
+2 Science -
Jupiter +2 Science Women's College
Bhubaneshwar03.2016
Higher Secondary Certificate - SSC Board
Priyadarshini English Medium High School
Pune, India03.2014
Skills
- Coaching and Mentoring
- Teamwork and Collaboration
- Key Performance Indicators
- People Management
- Performance Evaluations
- Data Analysis
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Team Leader
Vector One Nine
09.2021 - Current
Customer Support Associate-Voice Process
Tech Mahindra
04.2021 - 08.2021
B Tech in Computer Science Engineering - CSE
Gandhi Institute For Technology
+2 Science -
Jupiter +2 Science Women's College
Higher Secondary Certificate - SSC Board
Priyadarshini English Medium High School
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