Pratikshya Sahoo

Experienced retention advisor is known for problem-solving skills to navigate complex challenges and drive organizational success. I specialize in policy development, stakeholder engagement, and risk management strategies, and I have a strong background in client relationship management. I am seeking to pivot into human resources to leverage expertise in people-focused strategy.

• Experienced client retention specialist with a proven track record in enhancing customer loyalty and reducing churn through personalized service strategies.
• Skilled in analyzing customer feedback, resolving issues promptly, and fostering long-term client relationships to drive repeat business.
• Adept at implementing retention-focused initiatives, including loyalty programs, proactive communication, and account management.
• Proficient in CRM tools (Jarvis) and customer analytics, enabling data-driven approaches to improve client satisfaction and retention rates.
• Strong interpersonal and problem-solving skills, with a commitment to delivering exceptional service and exceeding client expectations.

• Full Stack - MERN Stack Web Development
• Software Testing
• OSCIT

• DOB - 25/04/2001
• Languages - English, Hindi, Odia

 I hereby declare that all the information provided above is true to the best of my knowledge and belief.