Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Pratim Chakraborty

Pratim Chakraborty

Alipur Duar

Summary

Seasoned principal with strong background in educational leadership. Skilled in fostering positive learning environments and driving academic progress through effective collaboration among educators, students, and parents. Proven ability to improve school culture by implementing innovative strategies for student engagement and staff professional development. Notable impact made in previously held roles through enhancement of curriculum standards and implementation of comprehensive programs for continuous school improvement.

Overview

9
9
years of professional experience

Work History

Principal

Vedanta Academy
Kumargram
09.2021 - Current
  • Ensured compliance with all state and local regulations.
  • Attended professional development conferences to stay abreast of educational trends.
  • Investigated complaints from staff members or parents regarding any potential misconduct or safety concerns in the school building.
  • Established relationships with local businesses to develop internship opportunities for students.
  • Provided guidance and support to teachers in developing curriculum plans.
  • Promoted extracurricular activities that encouraged student growth.
  • Assigned staff to specific roles and responsibilities.
  • Facilitated communication between community stakeholders and school personnel.
  • Reviewed teacher evaluations conducted by department heads.
  • Managed the budgeting process for the school.
  • Developed and implemented school policies and procedures.
  • Developed platform for instructional practices design through data-driven decision-making.
  • Oversaw school budgets, documented changes and tracked expenses to allocate and manage school funds.

Call Quality Analyst

TCS
Kolkata
11.2016 - 07.2021
  • Assessed trends in customer complaints, identified root causes, and developed corrective action plans.
  • Developed and implemented strategies to improve call quality, such as training programs and process improvements.
  • Actively participated in cross-functional meetings with other departments within the organization.
  • Monitored customer interactions to identify areas of improvement in call quality and customer service.
  • Analyzed data from customer surveys to assess customer satisfaction levels with the call experience.
  • Conducted regular audits of recorded calls to ensure adherence to standards and policies.
  • Provided guidance on best practices related to telephone etiquette.
  • Recommended changes or modifications to current procedures based on analysis of data collected from monitored calls.
  • Ensured compliance with applicable laws, regulations, and company policies.
  • Evaluated performance of customer service representatives through monitoring of calls and provided feedback.

Customer Service Representative

TCS
Kolkata
03.2020 - 02.2021
  • Composed and sent out personalized emails to customers regarding their orders.
  • Developed relationships with customers through providing exceptional service.
  • Tracked response times for incoming emails and worked towards meeting SLAs.
  • Responded to customer inquiries via email in a timely manner.
  • Analyzed customer data to identify trends in customer concerns or requests.
  • Provided technical support and troubleshooting assistance to customers via email.
  • Generated automated responses using templates when applicable.
  • Assisted customers with navigating the website and placing orders online.
  • Utilized ticketing systems to prioritize customer inquiries based on urgency.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Arts - Humanities

Burdwan Raj College
Burdwan
03-2013

High School Diploma -

Union Academy
Hamiltonganj
05-2005

Madhyamik - General Studies

Union Academy
Hamiltonganj
04-2003

Skills

  • Policy writing
  • Curriculum development
  • Budget management
  • Compliance oversight
  • Data analysis
  • Educational leadership
  • Community engagement
  • Staff performance evaluation
  • Process improvement
  • Conflict resolution
  • Team building
  • Relationship management
  • Policy and procedure development
  • Academic program management
  • Budget creation
  • Student performance data
  • Parent engagement
  • Fundraising
  • Operations oversight
  • Organizational leadership
  • Proficient in [software]
  • Technology integrations
  • Academic administration

Affiliations

  • I began my professional journey at Tata Consultancy Services (TCS) as a call quality analyst, gaining expertise in data analysis, communication evaluation, and process improvement over five years, and I developed a strong foundation in corporate communication, compliance, documentation, and performance monitoring — key skills that translated effectively into the academic sector

    Made a bold and passionate transition from the corporate world to education, driven by a deeper purpose to create meaningful impact in young learners' lives.
  • Took on increasing responsibilities in the academic domain, evolving from an educator and administrator to becoming the principal of Vedanta Academy, a school under Vedanta Trust

    Spearheaded the alignment of the school’s governance with statutory and regulatory frameworks, including:

    Drafting and enforcing Admissions Policy, Fee Structure Policy, and Staff Recruitment & Service Rules.

    Leading the registration process for NITI Aayog (DARPAN), 12A, and 80G for the Trust.

    Initiated and led the development of comprehensive Teacher Handbook, performance appraisal systems, and HR protocols in accordance with ROPA and child protection laws (POCSO, POSH).

    Played a vital role in improving school branding, community engagement, and preparing CSR proposals to attract institutional partnerships.

    Leveraged corporate experience in voice modulation, training, and communication to enhance student and staff performance through spoken English training and professional development sessions.
    Demonstrated resilience and adaptability by balancing administrative leadership with hands-on teaching and mentoring responsibilities
    Constantly upskilling in education leadership, voiceover content creation, and holistic school management to aspire for roles in internationally acclaimed institutions.

Timeline

Principal

Vedanta Academy
09.2021 - Current

Customer Service Representative

TCS
03.2020 - 02.2021

Call Quality Analyst

TCS
11.2016 - 07.2021

Bachelor of Arts - Humanities

Burdwan Raj College

High School Diploma -

Union Academy

Madhyamik - General Studies

Union Academy
Pratim Chakraborty