Pratima Das
New Delhi
Summary
Dynamic customer service professional known for effective issue resolution and team collaboration. Proven ability to enhance guest experiences and streamline front desk operations.
Overview
2
2
years of professional experience
Work History
Customer Relationship Executive
JLL
Gurugram
10.2025 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with clients to identify issues and implement effective solutions, enhancing overall satisfaction.
- Created reports summarizing progress against organizational goals and objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintaining visitor records on a daily basis.
Front Office Associate
Radisson Blu Marina Connaught Place
New Delhi
09.2024 - 10.2025
- Greeted the guest warmly upon arrival, enhancing their first impression of the hotel.
- Managed check-in and check-out processes efficiently for a smooth guest transition.
- Coordinated room assignments and special requests to ensure satisfaction.
- Answered phone calls promptly, providing information and assistance to callers.
- Collaborated with housekeeping to address guest needs, and resolve issues quickly.
- Handled cash payments for guest transactions accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Front Office Apprentice
Radisson Blu Marina Connaught Place
09.2023 - 09.2024
- Assisted in the daily operations of the front desk and guest services.
- Managed guest inquiries and provided exceptional service throughout their stay.
- Collaborated with team members to resolve guest issues promptly.
- Handled check-ins and check-outs efficiently to enhance guest experience.
- Collecting feedback from guests to increase the score.
Education
Bachelor of Arts -
School of Open Learning, University of Delhi
New Delhi12-2027
Hospitality Administration And Management
Diploma in Hospitality,Travel And Customer Service
Frankfinn Institute Of Air Hostess Training 04-2023
Skills
- Customer service
- Team collaboration
- Issue resolution
- Cash handling
- Time management
- Front desk operations
- Conflict resolution
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Accomplishments
Guest feedback champion
Timeline
Customer Relationship Executive
JLL
10.2025 - Current
Front Office Associate
Radisson Blu Marina Connaught Place
09.2024 - 10.2025
Front Office Apprentice
Radisson Blu Marina Connaught Place
09.2023 - 09.2024
Bachelor of Arts -
School of Open Learning, University of Delhi
Hospitality Administration And Management
Diploma in Hospitality,Travel And Customer Service