Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Pratima Pareek

Patna

Summary

Dynamic leader with extensive experience in e-commerce and retail export. Expert in optimizing supply chains and guiding small businesses in sales strategies. Focused on achieving measurable results and improving customer satisfaction.

Overview

14
14
years of professional experience

Work History

Freelancer & Business Owner – Retail Export Consultant

Self Employed and Freelancer
04.2021 - Current
  • Founded and managed a retail export business selling on Amazon.com and eBay.com.
  • Handled end-to-end operations – product sourcing, listing, shipping, and exports.
  • Managed global customer service for USA, UK, UAE, and other markets.
  • Optimized supply chain, prioritized stock, and built inventory forecasts.
  • Planned and used online marketing budgets to improve sales.
  • Guided new sellers and small businesses on how to grow in e-commerce and exports.

Deputy Manager

eBay.com
Jaipur
09.2015 - 03.2021
  • Handled customer issues via email and chat, occasionally using phone outreach, dealing with problems promptly and efficiently.
  • Collaborated with team members to meet business objectives, actively contributing to initiatives aimed at optimizing team performance.
  • Worked as a trusted advisor to account managers and merchants, facilitating speedy resolution of technical and policy-related issues that could hamper sales growth.
  • Conducted outreach activities to provide customers with vital product and policy information, identify process gaps, and share insights for process improvement to increase business performance.

Sales Executive

Mahindra Holidays & Resorts India Limited
Jaipur
04.2014 - 09.2015
  • Generated leads and met sales targets as a full-time Sales Executive in Jaipur.
  • Identified and understood customer needs, providing custom holiday solutions.
  • Maintained strong customer relationships and handled any arising conflicts.
  • Stayed updated on new products and services, supporting first-time bookings and generating high-quality referrals.

Customer Service Executive (Joint Custodian)

Muthoot Fincorp Ltd.
Jaipur
11.2011 - 03.2014
  • Builds and sustains customer relationships to fulfill financial needs.
  • Acts as the primary customer touchpoint, resolving inquiries and issues.
  • Delivers tailored financial advice and upsells or cross-sells products/services.
  • Collaborates with internal teams to ensure seamless customer service.
  • Prepares and presents customer relationship and sales performance reports.
  • Achieves sales targets, contributing to company's overall growth.

Education

MBA - Finance, Marketing

POORNIMA SCHOOL OF MANAGEMENT
Jaipur, Rajasthan
01.2011

Bechlors of Commerce -

SUBODH GIRLS COLLEGE
Jaipur
01.2009

12th Class - Commerce Stream

PREM SHANTI PUBLIC SCHOOL
Jaipur
01.2004

10th Class -

PREM SHANTI PUBLIC SCHOOL
Jaipur
01.2004

Skills

  • KEY ACCOUNT MANAGEMENT
  • ACCOUNTING
  • CUSTOMER SERVICE
  • DATA ANALYSIS
  • WEBSITE DESIGNING
  • TECHNICAL SUPPORT
  • SALES
  • SOCIAL MEDIA
  • ACCOUNTABILITY
  • ACTIVE LISTENING
  • ADAPTABILITY
  • BUSINESS ETIQUETTE
  • CONFLICT RESOLUTION
  • NETWORKING
  • BRAND ACQUISITION
  • DECISION MAKING
  • PLANNING
  • PRIORITIZATION

Personal Information

Title: Ecommerce Consultant

Timeline

Freelancer & Business Owner – Retail Export Consultant

Self Employed and Freelancer
04.2021 - Current

Deputy Manager

eBay.com
09.2015 - 03.2021

Sales Executive

Mahindra Holidays & Resorts India Limited
04.2014 - 09.2015

Customer Service Executive (Joint Custodian)

Muthoot Fincorp Ltd.
11.2011 - 03.2014

MBA - Finance, Marketing

POORNIMA SCHOOL OF MANAGEMENT

Bechlors of Commerce -

SUBODH GIRLS COLLEGE

12th Class - Commerce Stream

PREM SHANTI PUBLIC SCHOOL

10th Class -

PREM SHANTI PUBLIC SCHOOL

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