PRATIMA SINGH
CABIN ATTENDANT
New Delhi
Summary
Experienced customer service professional with 5 years of diverse experience in hospitality and aviation industries. Focus on enhancing guest and passenger satisfaction. Proficient in overseeing operations, ensuring safety protocols, and delivering top-notch service in dynamic environments. Strong background in teamwork and communication. Skilled at handling inquiries and resolving challenges to facilitate smooth interactions. Flexible approach and leadership skills demonstrate dedication to maintaining superior service standards and operational efficiency.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
FLIGHT ATTENDANT
AIR INDIA
New Delhi
06.2023 - Current
- Delivered exceptional in-flight service to enhance passenger experience.
- Managed cabin safety protocols, ensuring compliance with aviation regulations.
- Assisted in boarding procedures.
- Conducted safety demonstrations to educate passengers on emergency procedures.
- Collaborated with crew members to maintain a harmonious cabin environment.
- Managed inflight emergencies by following established procedures and working closely with crew members.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
FLIGHT ATTENDANT
IndiGo Airlines
New Delhi
03.2022 - 06.2023
- Ensured passenger safety and comfort during flights.
- Delivered exceptional customer service and addressed passenger inquiries.
- Conducted pre-flight safety checks and demonstrations.
- Managed in-flight service operations, including food and beverage distribution.
- Collaborated with crew members to ensure smooth flight operations.
GUEST SERVICE ASSOCIATE
Hyatt Regency
New Delhi
08.2017 - 03.2020
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed front desk operations, including check-ins, check-outs, and reservations.
- Handled guest inquiries and resolved issues promptly.
- Collaborated with housekeeping and maintenance to uphold facility standards.
- Trained new staff on customer service protocols and hotel procedures.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Education
Diploma in Aviation & Hospitality Management -
Frankfinn InstituteTraining of Air Hostess
New Delhi 07.2016 - 07.2017
Bachelor of Commerce -
IGNOU UNIVERSITY
New Delhi 07.2017 - 07.2020
Skills
- Boeing 777
- Airbus (320, 321, Neo's, 319)
- Leadership Skills
- In-flight safety expertise
- Cultural sensitivitydaptability
- Customer Service
- Communication Skills
- Effective Time Management
- Leadership and Teamwork
- Personal grooming standards
Personal Information
- Date of Birth: 08/10/99
- Nationality: Indian
Timeline
FLIGHT ATTENDANT
AIR INDIA
06.2023 - Current
FLIGHT ATTENDANT
IndiGo Airlines
03.2022 - 06.2023
GUEST SERVICE ASSOCIATE
Hyatt Regency
08.2017 - 03.2020
Bachelor of Commerce -
IGNOU UNIVERSITY
07.2017 - 07.2020
Diploma in Aviation & Hospitality Management -
Frankfinn InstituteTraining of Air Hostess
07.2016 - 07.2017
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