With more than 6 years of experience in diverse fields and proven history of building businesses, and increase operational efficiency. Proactive Expansion and Category manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
Work History
Assistant Manager- Exapansion/Category Manager
Porter.in
AHMEDABAD
05.2019 - Current
Design and execute BTL marketing campaigns for brand awareness and demand generation
Analyze data and come up with suggestions and strategies for potential business growth.
Identify prospective business opportunity by studying market dynamics and competition.
Improving existing ground operating process using technology and data as key levers in unlocking value
Develop supply initiatives in terms of supply marketing, supply acquisition and retention, and coordinate with relevant stakeholders
Manage Category: Define strategic growth plan for categories along with end-to-end management of same.
Continuously evolve the category by developing deep insights about the market & understanding customer expectations
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills to meet operational and sales targets
Design SOP and monthly incentive structure for different processes and team.
Key Account Manager & BD
CallHippo.com, Appit Simple
AHMEDABAD
12.2017 - 04.2019
CallHippo provides VoIP based virtual telephony system. Using CallHippo, organizations can purchase international number and use that from any location for setting up small to medium level call-center for their Sales, Support and marketing team.
Closing deals as per ICP(Ideal Customer Profile) of product.
Building relationships, upsell, cross-sell of plans to meet revenue targets
After consistent performance for year, I got promoted as key account manager in December 2018.
Handle Top 100 highest paying clients across world and ensure that revenue from these clients continuously increase.
Collaborated with Sales, Marketing and Technical department to support business objectives. client acquisition and feature development as per customer's requirements.
Fraud Prevention Specialist, CDE & CSA
Amazon.com
Pune, India
06.2016 - 11.2017
Fortunate to be able to start career with one of the greatest organization in the world as CS-retail.
Early success - promoted to CDI ( customer delight index) team meant to delight customers by solving their critical issues and handling escalation calls.
After CDI, got promoted to CAP- (concession abuse prevention) team, meant to identify fraud customers, along with kind of frauds being done and also to take appropriate actions by preparing systematic report and escalating it to TRMS team.
Launched Three new vehicle categories successfully, i.e. 2 Wheeler,Outstation and Helper, remotely after deep customer survey and market requirement analysis.
2 Wheeler category is first of its kind in entire city
Launched 2 new zones in existing geo region
Designed and achieved AOP in FY'2020
Certification
Lean Six Sigma Yellow Belt (ICYB): 6SIGMAstudy - The global certification body for six sigma certifications
Interests
Riding
Adventure
Hiking
Sports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Assistant Manager- Exapansion/Category Manager
Porter.in
05.2019 - Current
Key Account Manager & BD
CallHippo.com, Appit Simple
12.2017 - 04.2019
Fraud Prevention Specialist, CDE & CSA
Amazon.com
06.2016 - 11.2017
B.E. - Computer Engineering
Marwadi Education Foundation
05.2012 -
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