Pratish Dalvi

Wipro limited

Mumbai

02.2019 - Current

SLA Monitoring (Service level agreement).
1. Daily Service request & Incidents tickets report fetching and distributing within entire team as per request category and domain. Also, sharing dashboard on a daily basis with the Wipro central team.
2. Preparing shift-wise productivity report of engineers on a daily basis.
Change Management.
1. Raising change tickets of customers as well internal team for planned activities.
2. Follow-up till closure of change tickets with internal team as well customers and follow-up with HDFC users as well internal team for server decommissioning of change tickets.
3. Sharing daily report with operational leads of Wipro and stakeholders. Also, Sharing monthly change tickets data for making monthly presentation slide.
Updating inventory.
1. Changing the server status and other changes as per requirement in the inventory.
2. Adding new server entries in the inventory as per new data and PAV (Physical Asset Verification).
Delivery excellence - Quality Management...
1. Providing breached change ticket data for analysis purposes to the quality team.
2. On a daily basis, I provide service request and incident tickets, and I breach ticket status to the quality team.
Changing server status in the SCCD dump (Asset team inventory).
1. Flashing decommissioning server status that is active, inactive, freepool, and mark for disposal to asset team.
2. Taking approval from stakeholders to change the server status in the SCCD dump of servers.