Pratish Gudur
Customer Success Associate
HYDERABAD
Summary
Goal oriented and accomplished professional with outstanding performance. Recognized for strong commitment to maintain high levels of improvements that meet organizational objectives by relying on unique combination of business savvy and intuitive management skills. Ensure excellence in team performance by enhancing individual contribution level, team targets and organizational targets. Confident and poised in interacting with individuals at all levels.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Success Specialist
Mobius by Gaian
05.2023 - Current
- Onboarding clients and provide superior client service to maximize client satisfaction and retention in partnership
- Actively manage client product usage, proactively resolve client issues, help C-Level executives gain maximum value from their subscriptions
- Expand the use of our platform with clients
- Identify, cultivate, and close additional revenue opportunities to fuel growth.
Sr. Process Associate Client Services
R1 RCM Global Private Ltd.
10.2019 - 05.2023
- Communicate effectively with the clients about billing and coding issues
- Onboarding New Clients
- Setting up customer account creation
- Guide client with billing software issues
- Work on last minute requests from the client and make sure they are not missed out
- Responsible for interacting with Authorization Department to obtain clinical information to get Auth#.
Sr. Process Associate
Eli Research India Private
07.2016 - 08.2019
- Generate various analysis and financial reports
- Communicate effectively with the clients through emails
- Responsible for calling Insurance companies to verify patient’s Eligibility Verification and Benefits Verification
- Responsible for calling to PCP Office to get specialist referral’s and for the status of validity.
Education
Bachelors In Pharmacy -
Mother Teresa College,Osmania University
Hyderabad 04.2001 -
Skills
Microsoft WordExcelPowerPointOutlookLinkedInMicrosoft TeamsTwitterGoogle ConnectZoom
Academic Qualification
- Bachelors in Pharmacy
Timeline
Customer Success Specialist
Mobius by Gaian
05.2023 - Current
Sr. Process Associate Client Services
R1 RCM Global Private Ltd.
10.2019 - 05.2023
Sr. Process Associate
Eli Research India Private
07.2016 - 08.2019
Bachelors In Pharmacy -
Mother Teresa College,Osmania University
04.2001 -