Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

PRATISH JAYAPRAKASH

Receptionist
Panvel

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Floor Manager

Living Liquidz
4 2023 - Current
  • Billing
  • Cash Tally
  • Provide in-store assistance to customers
  • Manage/Train personnel
  • Maintaining weekly time schedule for employees
  • Maintaining import/export stock report
  • Maintaining call records
  • Maintaining delivery staff records
  • Maintaining daily stock operations
  • Tally credit report

Relationship Officer

IKYA Human Capital Solutions, Axis Bank
03.2021 - 03.2023
  • Generate new customer leads through various channels
  • Proactively identify sales prospects and conduct business development activities
  • Contacted existing customers and informed them of new product offerings.
  • Achieving the monthly sales targets, Cross sell assets and fee products
  • Follow the various internal guidelines and procedures of the bank
  • Resolve customer queries/issues and facilitate customer service
  • Maintain periodic status reports, including daily activity report and calls/follow-ups.
  • Provided exceptional service and support, going extra mile to retain customers.
  • Assisted sales team with cold calling and following up on leads.

Front Office Associate

Hotel Sahara Star
09.2018 - 11.2019
  • Check guests in and out of their rooms
  • Identified and resolved customer needs promptly and efficiently.
  • Make recommendations for activities and restaurants
  • Store any luggage guests might have
  • Answer the phone and direct the call
  • Take reservations on the phone
  • Arrange transportation for guests
  • Maintain the record of guests that have checked in and out

Education

B.Sc - Hospitality Studies

B.P. Marine Academy
Mumbai, India
2018

HIGH SCHOOL CERTIFICATE(Class XII) - Commerce

Vithoba Khandappa High School (Junior College)
Mumbai, India
2015

SENIOR SCHOOL CERTIFICATE(Class X) - Commerce

Vithoba Khandappa High School (Junior College)
Mumbai, India
2013

Skills

Strong negotiation skills

Superior problem-solving skills in business and everyday situations

Able to apply critical thinking skills to resolve difficult issues

Engaging and outgoing personality

Able to listen to and comprehend people's problems with the intent to solve them

Excellent recordkeeping and data entry skills

Very organized and detail-oriented

Able to remain focused on the task at hand

Hospitality expertise

Shift scheduling

Marketing knowledge

Self Motivation

Accomplishments

  • Re-organized something to make it work better
  • Identified a problem and solved it
  • Come up with a new idea that improved things
  • Developed or implemented new procedures or systems
  • Worked on special projects
  • Received awards

Certification

Industrial Training Certificate

Timeline

Relationship Officer

IKYA Human Capital Solutions, Axis Bank
03.2021 - 03.2023

Front Office Associate

Hotel Sahara Star
09.2018 - 11.2019

Floor Manager

Living Liquidz
4 2023 - Current

B.Sc - Hospitality Studies

B.P. Marine Academy

HIGH SCHOOL CERTIFICATE(Class XII) - Commerce

Vithoba Khandappa High School (Junior College)

SENIOR SCHOOL CERTIFICATE(Class X) - Commerce

Vithoba Khandappa High School (Junior College)

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