PRATISH SHETTY
Summary
Dynamic professional with extensive experience in automotive service advising and team leadership. Skilled in customer interaction, team management and technical troubleshooting. Proven ability to enhance service efficiency and boost client satisfaction. Dedicated to continuous improvement and problem solving.
Overview
5
5
years of professional experience
Work History
Service Advisor
Auto Hanger Mercedes Benz
Mumbai
09.2025 - Current
- Greeted customers and gathered detailed information to open repair orders accurately.
- Provided cost estimates and explained repair procedures to support informed customer decisions.
- Served as liaison between customers and technicians to ensure effective communication.
- Scheduled service appointments and managed daily workflows to enhance shop efficiency.
- Conducted vehicle walk-around with customers to document concerns and conditions.
- Utilized dealer management systems for tracking work orders, parts inventory, and service history.
- Upsold maintenance packages and warranty extensions based on vehicle needs.
- Resolved customer complaints promptly, achieving high satisfaction scores.
Team Leader
Co-Operative Group
York
04.2021 - 05.2024
- Oversaw daily store operations to ensure efficient workflow and inventory control.
- Proactively resolved workplace issues, enhancing team collaboration and operational effectiveness.
- Motivated team members by aligning strengths with organizational goals to boost performance.
- Collaborated with management to implement new strategies and performance metrics.
- Developed team skills through targeted coaching sessions, improving overall performance.
- Managed conflict resolution among team members to maintain a positive work environment.
- Handled reporting and communication between team and upper management, ensuring clarity.
- Ensured customer satisfaction through excellent service and effective complaint resolution.
Education
M.SC International Business Management (IBM) - Business Management
University of Sunderland
United KingdomBachelor in Automotive Engineering - Engineering
University of Wolverhampton
United KingdomHND in Automotive Engineering - Automotive Engineering
Pearson Board
United Kingdom Diploma in Automotive Engineering - Automotive Engineering
Pearson Board
United Kingdom Skills
- Time management and task delegation
- Issue resolution and problem solving
- Microsoft Office proficiency
- Attention to detail and quality control
- Technical support and documentation
- Customer relationship management
- Service estimates and recommendations
- Vehicle assessment and inspection techniques
- Workflow management
- Customer service excellence
- Technical diagnostics
- Team leadership and development
Projects
1.To analyze the Role of digital marketing in organization to attain a competitive edge. A study on TATA MOTORS (2022)
2. Thesis on Optimization of weight of Crankshaft (2018)
3.Paper on Presentation Optimization for revenue management - for Automobile Service Centre (2015)
4.Bridging project - Changing piston design to improve the efficiency of car (2017)
5.Physical Project – Go kart fabrication model (2014)
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Beginner
A1
Affiliations
1. To analyze the Role of digital marketing in organization to attain a competitive edge. A study onTATA MOTORS (2022)
2. Thesis on Optimization of weight of Crankshaft (2018)
3. Paper on Presentation Optimization for revenue management - for Automobile Service Centre (2015)
4. Bridging project - Changing piston design to improve the efficiency of car (2017)
5. Physical Project – Go kart fabrication model (2014)
Timeline
Service Advisor
Auto Hanger Mercedes Benz
09.2025 - Current
Team Leader
Co-Operative Group
04.2021 - 05.2024
M.SC International Business Management (IBM) - Business Management
University of Sunderland
Bachelor in Automotive Engineering - Engineering
University of Wolverhampton
HND in Automotive Engineering - Automotive Engineering
Pearson Board
Diploma in Automotive Engineering - Automotive Engineering
Pearson Board