Pratishtha Arora

• Serving big clients like HCL, MOGLIX, UTKARSH BANK, EPFO etc.
• Aligned sales objectives with corporate goals by creating strategic plans that balanced short-term wins with long-term sustainability.
• Monthly target of 50 lacs.
• Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
• Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability.
• Achieved and exceeded monthly target of 50 lacs by getting a 1.5cr order.
• Negotiated contracts with vendors and suppliers, resulting in cost savings for the company.
• Mentored junior staff members on best practices in business development, fostering professional growth within the team.
• Increased sales revenue by strategically identifying and pursuing new business opportunities.

• Effectively managing big clients like Genpact, KPMG, Deloitte, Tata Communications etc.
• Built and maintained strong client relationships to drive business growth.
• Track record of driving revenue growth through upselling and cross-selling.
• Negotiated prices, terms of sales and service agreements.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Managing team of 3 Key Account Executives.
• Generating monthly revenue of $70k and fulfilling clients requirements on time.
• Consulted with businesses to supply accurate product and service information.
• Set and achieved company defined sales goals.

• Effectively managing a diverse range of enterprise accounts like Leisure Group of Hotels, Royal Orchids, Pride Hotels etc.
• Generated approx. $1 million for business through upselling and cross selling.
• Identifying Upsell Opportunities to increase annual contract value.
• Proficient in analyzing customer data to identify trends and opportunities.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Hands-on experience on CRM, JIRA, Zoom Info, Salesforce.
• Provide marketing knowledge use case development and assists with presentation decks.
• Thorough understanding of marketing and negotiating techniques.
• Managed portfolio of key accounts, achieving 80% growth in revenue.
• Tracked customer service cases and updated service software with customer information.
• Collaborated with cross-functional teams to deliver successful product implementations.
• Tracked sales data for analysis and forecasting.

• Pilot Hire of CX Team.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Collaborated with AI development teams to resolve customer challenges promptly.
• Created customer support strategies to increase customer retention.
• Established team priorities, maintained schedules, and monitored performance.
• Providing professional services or customer success functions in technology-related fields like SaaS.
• Evaluates and Analyze Customer Needs.
• Onboarding New Clients.

• Managed team of 10 agents
• Implemented systems and procedures to increase sales.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
• Closed average of 80 sales calls each quarter.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

SPRINT

• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
• Dual Chat process.
• Helped customers in resolving their billing issues.
• Recommended plans based on customer requirement.

• Analyzed quality and performance data to support operational decision-making.
• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
• Audited 20 calls/chats/emails per day.
• Organized training sessions on the latest updates on the products.
• Call calibration with Team leads.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.