Pratishtha Arora
Lucknow
Summary
Driven by operational excellence and strategic planning, I significantly enhanced workflow and customer satisfaction at ICICI Prudential Life Insurance. Expert in scheduling coordination and adept at leading cross-functional teams, I excel in improving operational efficiency and reducing costs, showcasing a blend of hard and soft skills critical for driving results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Operation Executive
Heidelco Medicore Private Limited
06.2020 - Current
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Managed cross-functional teams to achieve project goals on time and within budget.
- Multiple tasks are assigned, Maintaining Data to keep records.
- Oversee all inventory and equipment’s purchases, Work with Medical institutions DGME and CMSD.
Operation Executive
ICICI PRUDENTIAL LIFE INSURANCE
05.2019 - 05.2020
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Managed cross-functional teams to achieve project goals on time and within budget.
- Reduced operational costs through effective resource allocation and management.
- Analyzed data and metrics to identify areas of improvement in operational performance.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Described product and service details to customers to provide information on benefits and advantages.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
Masters Of Business Administration - Human Resources Management
University of Lucknow
Lucknow 08.2019
Bachelor Of Commerce - Commerce
University of Lucknow
Lucknow 07.2017
Skills
- Scheduling Coordination
- Operational Efficiency
- Operational Excellence
- Strategic planning and execution
- Delegation
- Production Planning
Working on
SAP, Tcsion, Ineo, Spaarc,Life Aisa
Timeline
Operation Executive
Heidelco Medicore Private Limited
06.2020 - Current
Operation Executive
ICICI PRUDENTIAL LIFE INSURANCE
05.2019 - 05.2020
Masters Of Business Administration - Human Resources Management
University of Lucknow
Bachelor Of Commerce - Commerce
University of Lucknow
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