Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic

Pratishtha Bhattacharya

Digital Marketing Associate
New Delhi

Summary

A highly motivated, confident person with exceptional multi-tasking capabilities with 4 plus years of experience in customer service and accounts profile experience. Hardworking and able to work equally well alone or as part of a team. Can communicate with people from diverse backgrounds and would be an asset to any employer.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Senior Associate Operations

WNS Global Pvt Ltd
09.2024 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Managing Agency accounts and Agency Champ for First Call Marketing (Agency)
  • Focus on customized and tailor made resolutions for clients while upselling Google products and services

Part-time Accountant

CH Tax and Accounting
01.2024 - 08.2024
  • Conducted detailed cost-benefit analyses for proposed projects, guiding senior management in making informed investment decisions.

Accounts Analyst for AR and AP

Callaway Golf India
01.2023 - 11.2023
  • Collaborated with team members on budget preparation, ensuring alignment with company objectives.
  • Assisting in preparing and sending invoices to customers based on sales data.
  • Receiving, verifying, and entering supplier invoices into the accounting system.
  • Supporting the preparation of AR aging reports and daily cash collections reports.
  • Maintaining proper documentation of all payables transactions and vendor contracts.
  • Working closely with internal departments like Procurement, Sales, and Finance.
  • Maintained accurate financial records through diligent documentation and organization practices.

SR. Customer Support Representative/ OPERATIONS (US)

Concentrix
09.2019 - 01.2023
  • Responding to customer calls regarding their Citibank accounts.
  • Helping customers with account-related tasks, such as balance inquiries, transaction details, etc.
  • Supporting customers with credit card issues, such as lost/stolen cards, replacements, or disputes.
  • Investigating and resolving customer complaints, including billing errors, unauthorized transactions, etc.
  • Escalating complex or unresolved issues to higher-level support or specialized departments when necessary.
  • Achieving specific performance goals, such as call handling time, first-call resolution, etc.
  • Adhering to quality standards set by Citibank to ensure consistent and reliable service.
  • Handling customer escalations that frontline agents are unable to resolve.
  • Reviewing call recordings and QA scores to ensure adherence to Citibank's quality and compliance standards.

Education

B.com (Hons) -

Delhi University
01.2016 - 01.2019

ICWAI - Inter Group Completed

ICWAI
04.2016 - 01.2018

Skills

  • Microsoft Office
  • SAP
  • Tally
  • QuickBooks
  • Financial reporting
  • Accounts payable and receivable
  • Account reconciliation
  • Financial statements
  • Invoice balancing
  • General ledger entries
  • GAAP accounting

Interests

Listening Music
Watching movies and web series
Reading Books

International Travelling

Personal Information

  • Marital Status: Single
  • Father's Name : Tapan Bhattacharya
  • Languages : Hindi , English , Bengali

Timeline

Senior Associate Operations

WNS Global Pvt Ltd
09.2024 - Current

Part-time Accountant

CH Tax and Accounting
01.2024 - 08.2024

Accounts Analyst for AR and AP

Callaway Golf India
01.2023 - 11.2023

SR. Customer Support Representative/ OPERATIONS (US)

Concentrix
09.2019 - 01.2023

ICWAI - Inter Group Completed

ICWAI
04.2016 - 01.2018

B.com (Hons) -

Delhi University
01.2016 - 01.2019

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Pratishtha BhattacharyaDigital Marketing Associate