Prativesh Gupta
Vice President - Senior Project Manager (CSM)
Kolkata
Summary
Accomplished Senior Project Manager with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands. Experienced in driving Transformation more recently focused on Digital Transformation including rolling out API for Clients.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Vice President - Senior Project Manager
HSBC
03.2023 - Current
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Leading Digital Transformation journey for Transfer Agency
- Cultivated strong relationships with key stakeholders, including customers, vendors, to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Managed transition of circa 50 clients from manual to digital transformation by moving them on Digital tools
Assistant Vice President - Project Manager
HSBC
01.2018 - 02.2023
- Managing Transfer Agency related Projects for new Client Onboarding and new technologies
- Working with Internal and External stakeholders to deliver best in class Transfer Agency Product
- Part of the Project Team which delivered HSBC Transfer Agency`s initial offering in UK
- Simultaneously working Transfer Agency Product Team for new Business development and supporting Operations Team to achieve Organization goals
- Met project deadlines without sacrificing build quality or workplace safety.
- Led project teams through design, construction and launch process.
Assistant Vice President - Operations
HSBC
10.2016 - 12.2017
- Constant endeavour to make Transfer Agency the best department in Fund Services
- Managed a Team Strength of 75 - 80 People working for 3 different regions
- Spearheaded a strategy and target driven motivated team on path to success
- Represented City Office in Global Projects and various Client interactions with the objective of delivering process and Organisation goals
Manager - Business Operations
HSBC
02.2013 - 09.2017
- Kolkata
- Managed Operational Teams across Singapore and Ireland
- Worked with Onshore Stakeholders and led Projects to make Operations less riskier and leaner
- Led Team for new work Migration from Country Offices
Assistant Manager Operations
HSBC
01.2011 - 01.2013
- Lead Operational efficiency Projects
- Lead Team to setup Transfer Agency Business in Colombo
- Supervised operations team to support operational excellence and excellent customer service.
Fund Administrator
HSBC
01.2008 - 01.2011
Contact Center Executive
Vishnu Solutions
01.2005 - 01.2008
Education
Bachelor of Commerce (Hons) -
Calcutta University
Kolkata 04.2005 - 03.2008
Skills
Strategic Alignment
Professional Proficiency
- Elementary Proficiency
Risk Management
Data Analysis
Client Relationship Building
Additional Information
- Achievements
- 100 Club Award for significant achievements within 9 months of joining Transfer Agency operations (2010)
- Best Innovator Award - Quarterly (2017)
- Risk Advocator Award - Quarterly (2017)
- Annual Center Award for Driving Efficiency (2016
- Successfully managing Key Client Visits
Certification
Certified Scrum Master
Timeline
Vice President - Senior Project Manager
HSBC
03.2023 - Current
Certified Scrum Master
07-2022
Assistant Vice President - Project Manager
HSBC
01.2018 - 02.2023
Assistant Vice President - Operations
HSBC
10.2016 - 12.2017
Manager - Business Operations
HSBC
02.2013 - 09.2017
Assistant Manager Operations
HSBC
01.2011 - 01.2013
Fund Administrator
HSBC
01.2008 - 01.2011
Bachelor of Commerce (Hons) -
Calcutta University
04.2005 - 03.2008
Contact Center Executive
Vishnu Solutions
01.2005 - 01.2008
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