Pratonu Mukherjee
BUSINESS HEAD | P&L OWNER | CUSTOMER LIFECYCLE & SCALE
Bangalore
Summary
Dynamic business leader with over 11 years of experience in mobility, logistics, and high-volume consumer sectors. Currently overseeing a ₹11.7 Cr/month revenue business (approximately ₹140 Cr annualized) with a robust 37% contribution margin, focusing on growth through enhanced retention, utilization, and operational excellence. Proven track record in scaling operations and leading large teams of over 500 while significantly improving customer lifecycle metrics in fast-paced environments. Strategic thinker dedicated to driving results and fostering innovation to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Business Head
Yulu Bikes Private Limited
Bangalore
08.2025 - Current
- Own city P&L for Bangalore, managing ₹11.7 Cr monthly revenue with 37% contribution margin
- Drive business growth through retention and lifecycle interventions, achieving ~90% extension rates and stable renewal flows
- Lead a large org of 530+ members (18 direct reports) across operations, control room, and field execution
- Improve revenue realization through 90%+ fleet utilization and demand-supply optimization
- Partner with product and central teams to improve customer experience, engagement, and repeat usage (Mo-engage campaigns, targeted cohort based tele calling and BTL)
- Creation, development and implementation of dashboards for workforce management, initiate technical developments and feature requests for the business
- Hiring and grooming a competent team and developing them to future ready roles. Multiple past team members have taken up significant roles and have climbed up the career ladder
Head – Control Room Operations
Yulu Bikes Private Limited
Bangalore
01.2023 - 07.2025
- Built and scaled centralized control tower operations, enabling real-time decision-making across city operations
- Scaled fleet 5x (3.5K → 17K) and user base 7x, significantly improving revenue throughput
- Delivered 70% revenue growth and 30% improvement in contribution margins
- Launched Yulu Centre and Distribution Model
- Managed end-to-end operational levers: fleet movement, maintenance, battery ops, and asset recovery
- Strong inventory control by actively monitoring spare part lifecycle management and distribution (procurement, refurbishment, warranty and scrap management)
- Liaison with HR and L&D for hiring, training, retention and new initiatives for the on ground staff
Zonal Operations Manager
Zynka Logistics Pvt. Ltd. (Blackbuck)
Bangalore
03.2021 - 01.2023
- Managed operations across 11 states
- Increased SLA compliance from 61% to 93%
- Reduced MTTF by 73% (20 days → 5.4 days)
- First recruit in the category setting up SOPs, hiring the first team from scratch and setting up in multiple states' operations
City Operations Manager
Delightful Gourmet Private Limited (Licious)
Bangalore
10.2018 - 06.2020
- Managed 14 hubs across the city
- Scaled daily orders from 600 to 8,200+ OPD
Senior Operations Manager (Internally Promoted)
Foodpanda India / OLA
Bangalore
05.2017 - 10.2018
- Drove last-mile delivery performance improvements
- Promoted to Senior Manager within a year
Business Development Manager
LitmusWorld
Bangalore
11.2016 - 05.2017
- Piloted key accounts like Titan Group and GAS
- Delivered customized solutions with product teams
Area Manager
Opinio
Bangalore
10.2015 - 11.2016
- Onboarded restaurant partners for 3PL services
- Led city POS sales team after consistent overachievement
Sales Manager
Swiggy
Bangalore And Kolkata
03.2015 - 10.2015
- Launched South Kolkata operations with 214 restaurants in 60 days
- Built neighborhood presence in Bengaluru
- Awarded best salesperson, closed multiple brands at 28% commission back in 2015
Education
PGDM -
International School of Business & Research (ISBR)
Bangalore06-2015
Skills
P&L Ownership & Revenue Growth
Retention, Renewal & Lifecycle Management
Large-Scale Team Leadership (500)
Data-Driven Decision Making
Timeline
Business Head
Yulu Bikes Private Limited
08.2025 - Current
Head – Control Room Operations
Yulu Bikes Private Limited
01.2023 - 07.2025
Zonal Operations Manager
Zynka Logistics Pvt. Ltd. (Blackbuck)
03.2021 - 01.2023
City Operations Manager
Delightful Gourmet Private Limited (Licious)
10.2018 - 06.2020
Senior Operations Manager (Internally Promoted)
Foodpanda India / OLA
05.2017 - 10.2018
Business Development Manager
LitmusWorld
11.2016 - 05.2017
Area Manager
Opinio
10.2015 - 11.2016
Sales Manager
Swiggy
03.2015 - 10.2015
PGDM -
International School of Business & Research (ISBR)