PRATTUSHA KUNDU
Kolkata
Summary
Talented Receptionist driven to improve productivity and customer relations with attention to detail and professional demeanour.
Experienced in managing front desk operations, greeting visitors, and handling multi-line phone systems. Ensuring smooth daily office functions by coordinating meetings, managing schedules, and providing top-notch customer service. Reliable in maintaining friendly and welcoming environment for clients and colleagues alike.
Overview
6
6
years of professional experience
8063
8063
years of post-secondary education
1
1
Certification
Work History
Receptionist Administrator
Shyamdhan Traders pvt ltd
Kolkata
04.2026 - Current
- Greeted clients and visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments and maintained calendar for executives.
Receptionist
RICE EDUCATION PVT LTD
Kolkata
07.2024 - 03.2025
- Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Welcomed guests and clients in friendly, positive manner.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
Counter sales executive
MPP JEWELLERS
Kolkata
01.2023 - 06.2024
- Engaged customers to understand their jewelry preferences and needs.
Customer Service Representative
Kochar tech pvt ltd
Kolkata
05.2021 - 08.2022
- Addressed customer service enquires quickly and accurately.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Sales Officer
ICICI bank
Kolkata
03.2020 - 04.2021
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
- Developed and implemented sales strategies to achieve targets in assigned territory.
Education
Master of Arts -
Rabindra Bharti university (Distance education)
KolkataBachelor of Arts - Bengali hons
Sarojini Naidu college for woman’s
KolkataHigher secondary education -
Tapati balika vidyabithi
New barrackpore10th -
Tapati balika vidyabithi
KolkataSkills
- Business operations understanding
- Client event planning
- Efficient appointment booking
- Friendly customer service
- Customer and client relations
- Professional and smart presentation
Languages
- Bengali
- English
- Hindi
Certification
- Computer diploma in information technology
- Vocational skills building program for office administrator from icici skills academy
Languages
Bengali
First Language
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Receptionist Administrator
Shyamdhan Traders pvt ltd
04.2026 - Current
Receptionist
RICE EDUCATION PVT LTD
07.2024 - 03.2025
Counter sales executive
MPP JEWELLERS
01.2023 - 06.2024
Customer Service Representative
Kochar tech pvt ltd
05.2021 - 08.2022
Sales Officer
ICICI bank
03.2020 - 04.2021
Master of Arts -
Rabindra Bharti university (Distance education)
Bachelor of Arts - Bengali hons
Sarojini Naidu college for woman’s
Higher secondary education -
Tapati balika vidyabithi
10th -
Tapati balika vidyabithi