Pratyaksh Tandon

iManage & Security Policy Manager

• Handling Clifford Chance in house customer iManage environment and providing solutions on end user issues like email filing, document versioning, work 10 issues etc. ensuring high availability, performance and data integrity.
• Managed user provisioning, workspace creation, metadata templates and document access controls through iManage Control Center.
• Have knowledge about iManage architecture, Web connector,Reclienting, Client Provisioning, DMS Link, it's plugins and User group sync services and well versed in handling issues related to them, also can upgrade the tools as and when required.
• Provided 3rd level support for iManage-related incidents, including document sync issues, Outlook integration problems, and desktop client troubleshooting.
• Also have knowledge about Security Policy Manager and well versed in its functioning and knowledge about various work agents like SQL Agent, Intapp open agent, policy cache agent.
• Supported iManage Work 10 and SPM rollout, including deployment testing, user acceptance, and post-go-live stabilization.
• Liaised with global IT and vendors for complex issue resolution and platform improvements.
• Proficient in using REST APIs for automation and custom reporting in iManage and SPM.
• Have gained deep knowledge about SPM policies, notifications concept, roles, memos, collection, staffing, ots, document activity imports, reporting section and other important concepts

SharePoint, Teams & OneDrive

• Worked on providing support related to SharePoint search, List and Libraries, Access and permission, Versioning issues.
• Provided support to user profile related issues and handled the task of creation, and modification of sites.
• Efficient in FARM patching and upgrade and monitoring. Ability to add new and update wsp solutions in SharePoint On-Premise.
• Handling disk size and doing the clean-up if necessary. Expertise in Administrative support, documentation management and resolution of complex issues.
• SharePoint migration using Sharegate from 2013 to 2016.
• Able to handle complex issue related to SharePoint Search Application.
• Worked on support related cases for end users on OneDrive related issues for both OneDrive application and OneDrive Web.
• Creation, modification, and deletion of teams group, teams sites as per customer requirement.
• Handing issue related to teams access, document management in teams channels.

PowerBi & Power Automate

• Can create interactive dashboard using Power Bi.
• Have basic knowledge of Power Automate and have created few emails automation flows for HR

MySQL

• Efficient in running SQL queries fetch data for BAU work.
• Can apply Coalesce and other joins effectively to pull the data.

ChatGPT

• Effective in prompt engineering using AI tools such as ChatGPT.