PRATYASHA GHATAK
Kolkata
Summary
Dynamic Design Relationship Manager with a proven track record at Homelane, excelling in project management and conflict resolution. Successfully streamlined operations, enhanced customer loyalty, and developed impactful training programs. Adept at space planning and fostering team collaboration, consistently delivering projects on time while exceeding client expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Design Relationship Manager
Homelane
Kolkata
10.2023 - Current
- Streamlined daily operations through appointment scheduling, meeting coordination, and agenda preparation.
- Resolved escalated customer issues efficiently while meeting established timelines.
- Generated reports detailing customer interactions, performance metrics, and revenue goals.
- Conducted training sessions for colleagues on best practices in service delivery.
Associate Design Relationship Manager
Homelane
Kolkata
07.2022 - 09.2023
- Coordinated project timelines with internal teams to facilitate seamless execution.
- Resolved client concerns promptly, strengthening trust and loyalty.
- Conducted follow-up calls to gather feedback on completed projects.
- Developed strategies to attract new customers and retain existing ones.
Design Partner
Homelane
Kolkata
09.2021 - 06.2022
- Gathered client insights on design preferences and specifications through direct interaction.
- Created mood boards to visualize design concepts for client approval.
- Participated in team meetings to discuss project timelines and provide updates.
- Managed multiple projects simultaneously, consistently meeting established deadlines.
Education
Bachelor of Science - Interior Design
INIFD
Kolkata, WB08-2021
Bachelor of Science - Modular Workshop
INIFD
Kolkata, WB11-2019
Skills
- Space planning
- Project management
- Team collaboration
- Training development
- Vendor sourcing
- Budget management
- Conflict resolution
- Feedback analysis
- Stakeholder engagement
- Financial advising
- Performance metrics
- Deadline management
- Client relationships
- Product knowledge
- Cash handling
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
- Recognized for delivering the second highest volume of projects transitioned to production across the Kolkata zone in the April-May-June quarter of 2023
- Recognized for delivering the second highest volume of projects transitioned to production across the Kolkata zone in the January, February, March quarter of 2024
- Recognized for delivering the second highest volume of projects transitioned to production across Pan India in May 2025
- Recognized for delivering the 2nd highest volume of projects transitioned to production across Pan India in June 2025
Certification
- Certified twice by Aristro for consistent performance and quality delivery in 2024.
- Awarded 3rd prize in a Prototype Model Making Competition for innovative design and execution in 2018 organised by INIFD
- Certified for participation in a Set Design Competition, showcasing creativity and spatial planning skills in 2019 organised by INIFD
Timeline
Design Relationship Manager
Homelane
10.2023 - Current
Associate Design Relationship Manager
Homelane
07.2022 - 09.2023
Design Partner
Homelane
09.2021 - 06.2022
Bachelor of Science - Interior Design
INIFD
Bachelor of Science - Modular Workshop
INIFD