Pratyush Chakraborty
System Administrator
Bengaluru
Summary
Strategic Infrastructure Specialist possessing 3 years of success in IT department support and infrastructure management. Highly skilled in system performance analysis and improvements. Eager to assist with perpetuating the Company mission.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Software Engineer (Internship)
Next Generation Technocom Private Ltd
06.2020 - 12.2020
- Worked on leading edge technologies such as Cloud-Native computing stack Kubernetes, fastest uptake of developer technology like Docker Containers, Keycloak, NGINX, Mobile Apk and Java/JavaScript, PostgreSQL, LDAP for development of product such as Frictionless Authentication.
Associate (Customer Support Executive)
Tech Mahindra
07.2021 - 01.2022
- Working in Email Blended Process, Resolving all kinds of query over the call and providing resolution for customer concerns and giving troubleshooting to the customers for their products as per internal policy, and after completing the calling sending the resolution over email
- In some scenario we have to email the Customer as per their need.
Associate Technical Engineer
Kyndryl India Private Limited
03.2022 - Current
- Worked on Informatica Power Centre Manager and Monitor 12 for managing the Workflows, Folders, Repositories.
- Worked with cross-functional teams to understand business requirements and translate them into technical solutions.
- Data Warehouse implementation using ETL & MySQL.
- Performing Patch updates for Linux and Unix servers.
- Engaged with all technical teams for the smooth delivery of the services (SLA) within agreed timelines.
- Monitoring and scheduling of application batch jobs in Tivoli Work Scheduler.
- Served as primary point of contact for any failure or disruption in the infrastructure.
- Performed and adhered to change management requirements.
- Supported continuous improvement and change management efforts.
- Followed and supported change management practices and internal controls standards.
- Analyzed and prepared necessary documents to support change management process.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked with users to determine areas of technology in need of improved usability.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Hands-on experience in working with Incidents & Change tickets.
- Assessed business requirements to create focused solutions.
Education
Bachelor of Computer Applications (BCA) -
Class XII- Science Stream - undefined
01.2018 -
Class X - undefined
01.2016 -
Skills
JAVACMICROSOFT TOOLSSQL
EARNING TRUST OF OTHERS
DELIVERING RESULTS
LEARN AND BE CURIOUS
Build Releases
System Administration
Team Collaboration
Technical Requirements
Performance Improvements
Timeline
Associate Technical Engineer - Kyndryl India Private Limited
03.2022 - Current
Associate (Customer Support Executive) - Tech Mahindra
07.2021 - 01.2022
Software Engineer (Internship) - Next Generation Technocom Private Ltd
06.2020 - 12.2020
Bholananda National Vidyalaya (CBSE) - Class XII- Science Stream,
01.2018 -
Assembly of Christ School (ICSE) - Class X,
01.2016 -
Adamas University - Bachelor of Computer Applications (BCA),