Pratyush Das Mohapatra
Team Lead - BGV Operation
Bangalore
Summary
Motivational Team Lead with 7+ years of experience mentoring, managing and stimulating operational teams. Dependable leader with outstanding abilities in Operations and Executions. Adept at monitoring team capabilities, analyzing areas of improvement and offering training and development opportunities to underachievers.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Team Lead - BGV Operation
Betterplace Safety Solution Pvt. Ltd
Bangalore
02.2018 - 08.2022
- Carrying out the day to day overall background verification activities.
- Calling and mailing the candidate, getting the proper documents, raising insufficiency if any to the client.
- Distribution of work load within the team.
- Coordination with the client, Vendor and team for completion of work within the timeline.
- Timely sharing the report after checking the quality to the client.
- Preparing invoice on a monthly basis to ensure timely payment.
- Handling the product like Attendance management, Onboarding and background verification within the organization.
- Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
- Managed complex client complaints, offering smart solutions for continued client satisfaction and loyalty.
- Managed and mentored team of around 15 to 20 to deliver exceptional service.
- Built and maintained relationships with team, increasing motivation and team spirit.
- Managed operations efficiently and effectively, verifying client received exceptional service.
- Conducted regular appraisals and performance reviews, highlighting training and development opportunities.
- Verified that teams carried out tasks in compliance with company regulations.
- Inspired and managed teams in operational improvements, increasing overall productivity.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Served as client service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Resolved complex client enquiries, disputes and complaints.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Offered constructive feedback to employees in response to quality assurance measures, ensuring consistently exceptional service.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Conducted regular staff surveys to understand employee views of processes and operations, actioning feedback appropriately.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Trained and supervised team to deliver on sales targets.
Senior Operations Executive
Next Gen Paper solution Pvt Ltd.
Gurgaon
04.2015 - 02.2018
- Coordinating with the clients to get the documents on a regular basis.
- Work Load distribution with in the team members.
- Ensuring the proper process to follow within the team.
- Process like Counting, scanning, indexing, uploading into the system to be done within the time line.
- Sharing the timely report to the client on a regular basis.
- Coordination with the other departments like tech and finance to ensure the completion of work and payment within the given time.
- Resolving the issue faced by the team while working and making sure that no error would occur.
- Used organizational data to improve team goals, plans and operating strategies for improvising the quality of work.
- Training the team members about the process to be followed.
- Scrutinized workflow charts, reports and job descriptions, suggesting beneficial changes.
- Resolving the issues, escalations if any.
Graduate Engineer Trainee
Innovis Telecom
Gurgaon
06.2014 - 12.2014
- Learning the overall process of telecom department.
- Practised drive testing in Bhubaneswar airport.
- Supervising the installation of IB-wave solution in the Bhubaneswar airport.
- Learned Ledger preparation , report sharing to the management.
- Maintained tireless commitment and enthusiasm to learning on the job, quickly developing practical and theoretical engineering skills.
Education
Bachelor of Technology - Applied Electronics And Instrumentation
Institute of Technical Education And Research
Bhubaneswar 06.2010 - 06.2014
Skills
Team Leadership & Development
Advanced Excel
Data Analytics
Strategic planning
Solutions-focused
Training and development
Issue resolution
Operational planning
KPI management
Accomplishments
Performer of the year 2019-20
Certification
Data science using python certified
Timeline
Team Lead - BGV Operation
Betterplace Safety Solution Pvt. Ltd
02.2018 - 08.2022
Senior Operations Executive
Next Gen Paper solution Pvt Ltd.
04.2015 - 02.2018
Graduate Engineer Trainee
Innovis Telecom
06.2014 - 12.2014
Bachelor of Technology - Applied Electronics And Instrumentation
Institute of Technical Education And Research
06.2010 - 06.2014