Tech enthusiast with a strong curiosity for understanding how things work behind the scenes. Passionate about exploring new technologies and gadgets, I am constantly driven to learn and stay updated. In my free time, I enjoy playing cricket and watching football.
Problem, Change & Knowledge Management: Led identification, investigation, and resolution of recurring issues, improving service reliability and reducing downtime. Implemented root cause analysis (RCA) processes, managed RCA calls, and reduced backlog. Developed and maintained knowledge repositories to boost operational efficiency. Planned and executed change initiatives with minimal disruption, collaborating with cross-functional teams for smooth implementation. Skilled in ITIL & ITSM frameworks.