Pratyush Kumar
Bhubaneswar
Summary
Tech enthusiast with a strong curiosity for understanding how things work behind the scenes. Passionate about exploring new technologies and gadgets, I am constantly driven to learn and stay updated. In my free time, I enjoy playing cricket and watching football.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Service Management Specialist
WIPRO
Bengaluru
05.2022 - 09.2023
Problem, Change & Knowledge Management: Led identification, investigation, and resolution of recurring issues, improving service reliability and reducing downtime. Implemented root cause analysis (RCA) processes, managed RCA calls, and reduced backlog. Developed and maintained knowledge repositories to boost operational efficiency. Planned and executed change initiatives with minimal disruption, collaborating with cross-functional teams for smooth implementation. Skilled in ITIL & ITSM frameworks.
Education
Masters of computer applications -
Kalinga Institute of Industrial Technologies
Bhubaneswar08.2025
Bachelors of computer applications -
Chandigarh University
Chandigarh05.2022
Skills
- C/C
- Python
- SAP
- ABAP
- SQL
- Core Java
- HTML and CSS
- JavaScript
- Problem management
- Change management
- Reactjs
- OOPS
- Problem solving
- PHP
- Git and GitHub
- Presentation
- ITIL framework
Certification
- C Training certificate, Spoken Tutorial project IIT BOMBAY
- Advance CPP Training, Spoken Tutorial project IIT BOMBAY
Websites
Languages
- Hindi, Native or Bilingual Proficiency
- English, Full Professional Proficiency
Projects
- Orderly – Smart System for Restaurant Workflow
Tech: HTML5, CSS, JS, React, MySQL, PHP - Developed a web-based restaurant management system aimed at streamlining order processing and inventory management.
- Comprehensive admin and customer data management with admin control and dashboard integration.
- GitHub - https://tinyurl.com/OderlySmartSystem.
- Weather App
Tech: HTML5, CSS, JS, React, APIs - Developed a modern, responsive weather application using React.js, enabling users to view real-time weather updates for any city.
- Live weather search powered by the OpenWeatherMap API.
- GitHub - https://tinyurl.com/WheatherApp
Timeline
IT Service Management Specialist
WIPRO
05.2022 - 09.2023
Masters of computer applications -
Kalinga Institute of Industrial Technologies
Bachelors of computer applications -
Chandigarh University