Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Pratyusha Ravela

Pratyusha Ravela

Elementary School Administrator And KPO Operations Professional
Hyderabad

Summary

I am an organized and reliable candidate who is successful at managing multiple priorities with a positive attitude. I possess the willingness to take on added responsibilities to meet team goals.

My objective is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Center Head

Sanskriti Digi Play School
Hyderabad
09.2014 - 04.2020
  • Rewarded, coached, counseled and disciplined employees.
  • Devised cross-training matrix to provide adequate backup for positions.
  • Conducted regular staff meetings to obtain feedback on important issues.
  • Achieved forecasting accuracy to allow for better planning and reporting.
  • Safeguarded funds, equipment and facilities.
  • Kept facility in compliance with all applicable standards and laws.
  • Cultivated and strengthened relationships with children and families.
  • Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
  • Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
  • Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
  • Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
  • Fostered caring and safe environment for children and parents.
  • Recruited and developed solid team of professionals to care for up to 100 children each day.

Technical Specialist

Berkedia India Services Ltd
Hyderabad
06.2013 - 04.2014
  • Planned the process effectively and maintaining various process metrics, paving a path for smooth implementation of process improvement projects within the cluster
  • Adroit in handling backend operations for minimizing error level and enhancing productivity and implementing service strategies according to the set targets & actively involved in controlling service deliverable as per given SLAs -TAT
  • Managed the overall functioning of the process, identified improvement areas and implemented adequate measures to maximize customer satisfaction level
  • Handle quality check of the lease caseworks by the associates, in case of high-volume scenarios
  • Deft in monitoring the leases/amendments of the tenants of the borrower’s mortgaged property who have taken commercial mortgage loans
  • Calculating the Occupancy Ratio of the property by examining the property Rent Rolls and other Tenant information
  • Assisting the Portfolio managers on transferring loan to Special
  • Servicer on the occurrence of any default like imminent default, maturity default, payment defaultetc
  • Dexterous in effective management of customer relation operations and ensuring maximum customer satisfaction through providing quality service and ensuring adherence to service quality norms
  • Expertise in managing a maximum size portfolio which contains high volume and activity or industry or regional complexity
  • Function as Subject Matter Expert (SME) of the process with in- depth understanding on process, analysis, risk factors and watch list guidelines
  • Efficient in switching between industries and portfolios as needed
  • Managed a team of 6 Analysts panning over 2 portfolios
  • Provided an effective and inspirational leadership to the team members through regular training, motivation and performance appraisals in order to achieve the set targets
  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Applied effective time management techniques to meet tight deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Team Developer

BA Continuum Solutions India Pvt. Ltd, Bank of America
Hyderabad
01.2007 - 06.2013
  • Help team members improve their skills and knowledge
  • Ensure that team members are meeting deadlines and producing quality work
  • Encourage team members to share ideas and openly communicate
  • Facilitate team meetings and coordinates team activities
  • Develop and maintain positive relationships with team members
  • Monitors team performance and provides feedback and coaching
  • Skilled at working independently and collaboratively in a team environment.
  • Created an environment that promoted team productivity and motivation
  • Communicates effectively with team members to ensure everyone is on the same page.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Post Graduate Diploma in Business Management - Business Management

Prof. G.Ram Reddy Centre For Distance Education, Hyderabad
06.2008 - 07.2009

Bachelor of Commerce (Hons) - Commerce

Osmania University, Hyderabad
06.2003 - 04.2006

Skills

Leadershipundefined

Accomplishments

  • Supervised team six staff members.
  • Credentials of being awarded with silver awards for:

· Meeting the stringent deadlines; maintaining the quality of the lease caseworks/financial analysis, at the same time.

· Taking care of the quality check of the financial analysis/caseworks by the associates.

· Ensuring that the team does not miss the TAT and for conducting regular refresher sessions and providing the updates received from LOB to the associates.

· Being a great team player, becoming the Subject Matter Expert (SME) of the process and training the associates and bringing them up the learning curve.

  • Appreciated by the USA Portfolio Manager for the quality of the work and the quick turnaround regarding the caseworks.
  • Given a presentation to the Line of Business (LOB) on the functioning and the key highlights of the Underwriting Team, during the visit of the Director of the Global Commercial Real Estate
  • Servicing to India and was appreciated by him the work by me in the Asset Management process/Financial Statement Analysis Process.
  • Prepared the process training manual which was appreciated and approved by the LOB. Bagged a prize for the article written on Subprime Mortgage Crisis.
  • Appreciated by the counterpart in Delhi and the Portfolio Manager for Financial Institutions (Malaysia Portfolio) for the timely and accurate spreads done, which helped the PM in not missing her turnaround time.
  • Accredited for doing a ʻJust Do Itʼ project (Six Sigma) which helped in reducing the non-value-added activities by 80%

Timeline

Center Head - Sanskriti Digi Play School
09.2014 - 04.2020
Technical Specialist - Berkedia India Services Ltd
06.2013 - 04.2014
Prof. G.Ram Reddy Centre For Distance Education - Post Graduate Diploma in Business Management, Business Management
06.2008 - 07.2009
Team Developer - BA Continuum Solutions India Pvt. Ltd, Bank of America
01.2007 - 06.2013
Osmania University - Bachelor of Commerce (Hons), Commerce
06.2003 - 04.2006

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Pratyusha RavelaElementary School Administrator And KPO Operations Professional