Pravallika Chitta

Worked on

• Customer Service Workspace: Provided exceptional customer support using the Customer Service Workspace, resolving inquiries and issues efficiently. Leveraged the workspace's features to streamline processes, such as case management, knowledge base access, and collaboration with team members. Contributed to process improvements and knowledge base updates to enhance overall customer satisfaction and efficiency.
• Power Automate: Automated repetitive tasks and processes using Power Automate workflows. Created automation flows to streamline operations, reduce manual effort, and improve efficiency. Integrated Power Automate with various applications to create seamless end-to-end workflows. Utilized Power Automate's connectors to trigger actions based on specific events or conditions. Troubleshot and optimized Power Automate flows to ensure optimal performance and reliability.
• JavaScript and plugins: Utilized JavaScript, a versatile programming language, to customize and enhance the functionality of Canvas apps and other applications. Employed various plugins, including pre-built components and libraries, to extend the capabilities of these applications and streamline development efforts. Leveraged JavaScript's dynamic nature to create interactive and responsive user interfaces. Troubleshot and debugged JavaScript code to identify and resolve errors. Wrote clean, efficient, and well-structured JavaScript code that adhered to best practices and coding standards.
• Canvas apps: Leveraged Canvas apps to create custom applications tailored to specific business needs, streamlining workflows and automating repetitive tasks. Designed and developed intuitive and user-friendly interfaces that facilitated efficient data entry and retrieval. Integrated Canvas apps with various data sources to enable seamless data exchange and synchronization. Utilized Canvas app's rich features and capabilities, such as forms, controls, and logic, to build robust and scalable applications. Customized Canvas apps to meet specific business requirements and industry standards, ensuring compliance and adherence to best practices.
• Customer Insights - Data and Journeys: Leveraged Customer Insights - Data and Journeys to gain a comprehensive understanding of customer data and journeys. Analyzed customer data to identify patterns, trends, and segments, enabling targeted marketing campaigns and personalized customer experiences. Utilized Customer Insights' data integration capabilities to consolidate customer data from various sources, ensuring data accuracy and consistency. Developed customer personas and journey maps to visualize customer interactions and identify opportunities for improvement. Employed predictive analytics to forecast customer behavior and anticipate their needs.
• Copilot/Power Virtual Agent: Utilized Copilot and Power Virtual Agent to enhance productivity, streamline workflows, and provide intelligent assistance. Leveraged Copilot's natural language capabilities to generate code, write emails, and summarize documents, saving time and effort. Implemented Power Virtual Agent to create intelligent virtual assistants that could handle common customer inquiries and provide 24/7 support. Trained and customized Power Virtual Agent's responses to ensure they were accurate, informative, and aligned with company policies.