Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Pravallika Devi G S

Chennai

Summary

Dynamic professional with extensive experience at CITI in risk and controls management and regulatory compliance. Proven ability to deliver high-quality control testing and maintain exceptional accuracy in audits. Strong analytical skills and a collaborative approach drive successful outcomes in fast-paced environments. Committed to enhancing operational efficiency and compliance standards.

Overview

5
5
years of professional experience

Work History

Service Digitization – Control Testing

CITI
Chennai
02.2025 - Current
  • Perform control validations and monitoring of automated bots to ensure compliance with internal policies and regulatory standards.
  • Control Review Evidence Documentation: Ensured timely entries of control review evidences containing review decisions to monitor and control high-risk items.
  • Using Cochran’s formula to ensure sample sizes to validate controls, review decisions, and timely entries.
  • Ensuring systemic logics are working in a timely manner—as a first line of defense—identifying and communicating deviations or updates in the process flows.
  • Regulatory reporting (weekly, monthly, quarterly, and annually) as per the Enterprise Risk Management System.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Delivered presentation on risk and control process flow to the team members

KYC QC ANALYST (Barclays)

IBM India pvt Ltd
12.2021 - Current
  • KYC Checks.
  • Interpreted and applied anti-money laundering regulations to identify and recommend compliance changes, as appropriate.
  • Monitor, investigate, review, and escalate KYC/AML alerts for further investigations, and prepare well-written Suspicious Activity Reports (SARs) on suspect transactions.
  • Ensure compliance with Bank Secrecy Act regulations, Anti-Money Laundering-related regulations.
  • QC checks.
  • Identify, record, escalate, and resolve repairs found in KYC data validation.
  • Escalated accounts with red flags and contradicting transactions.
  • Responsible for Barclay's client activities to ensure that financial crimes are not committed.
  • Well-versed with limited company clients and unincorporated association clients,

Call Quality Monitoring (Controls)

CITI
Chennai
06.2024 - 02.2025
  • Audited third-party vendor calls to ensure compliance with Citi’s regulatory and operational standards.
  • Maintained 98%+ accuracy in call assessments, contributed to root cause analysis of process gaps, supported audit consistency, and led calibration sessions.
  • Independently sourced call recordings, handled escalations, and resolved disputes with external vendors.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Supported the training of 25 Philippines-based agents during a process transition.

Sales Executive

FORTUNE CAPITAL SERVICES/FLAT TRADE
12.2020 - 12.2021
  • A sales executive with a proven track record in driving revenue growth and exceeding sales targets.
  • With a customer-centric approach, I excel in building and maintaining strong relationships with clients, identifying their needs, and providing tailored solutions to drive customer satisfaction.

Education

MBA - Financial Management

Madras University
Chennai
01.2023

B.Com - Bank Management

Anna Adarsh College For Women
Chennai
01.2021

Skills

  • Risk and controls management
  • Third-party risk and compliance
  • Control testing and monitoring
  • Regulatory knowledge
  • AML compliance
  • CDD expertise
  • Flexible and adaptable
  • Problem solving
  • Team collaboration
  • Multitasking Abilities

Accomplishments

  • Recognized with the CITI Gratitude Bronze Award for quarterly excellence,
  • Earned an AML Rising Star Challenger badge from IBM
  • Top Performer Award in KYC
  • Recognized in the client's town hall for half-yearly best QC, earned blue points for maintaining over 100% RFT

Hobbies and Interests

  • Community involvement
  • Learning languages
  • Art and Handicrafts

Timeline

Service Digitization – Control Testing

CITI
02.2025 - Current

Call Quality Monitoring (Controls)

CITI
06.2024 - 02.2025

KYC QC ANALYST (Barclays)

IBM India pvt Ltd
12.2021 - Current

Sales Executive

FORTUNE CAPITAL SERVICES/FLAT TRADE
12.2020 - 12.2021

MBA - Financial Management

Madras University

B.Com - Bank Management

Anna Adarsh College For Women

Similar Profiles

CREATE PROFILE
Pravallika Devi G S