Pravallika Korada
Program Specialist IV
Hyderabad
Summary
Results-driven Program management professional with over 5+ years experience in Product Planning and Operations, contributing to the successful execution of strategic initiatives across cross-functional teams. Lean Six Sigma Yellow Belt certified, with a strong foundation in process optimization, stakeholder management and operational excellence. Recognized for adaptability, team collaboration and delivering measurable outcomes aligned with organizational goals
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Program Specialist IV - Global Service Design
Uber Research and Development India Pvt Ltd
10.2022 - Current
- Leading Bliss Scout project, ensuring the efficiency and effectiveness of 11 key policies launched earlier this year through continuous policy development and iteration. Collaborating with a wide range of cross-functional teams including Customer Obsession Engineering, Customer Obsession Product Managers, Data Science, GSO, Regional CX, Vendor Managers, Content, internal GSD pillars (OUOP, COPD, UAT) and Learning & Development
- Drive end-to-end process documentation across Salesforce and Bliss programs, establishing scalable frameworks that improved cross-functional visibility and operational efficiency
- Design and implement communications strategy for the Agent Experience team
- Prepare and maintain senior leadership meetings, including the GSD Monthly All Hands, GSO & GSPI Operating Review
- Manage a centralized documentation repository, serving as the single source of truth for Bliss project resources, frameworks and best practices
- Contributed to Salesforce CommOps sprint planning and backlog grooming, tracked progress on the JIRA UECO board and followed up on open items to drive timely resolution
- Maintained Salesforce program tracking dashboards, milestone monitoring and cross-functional reporting
Senior Quality Analyst
Uber Research and Development India Pvt Ltd
07.2021 - 09.2022
- Monitor and checks quality for Incident Response Team
- Perform root cause analysis of audit findings & deep dive to analyze the trends using 5 why and Pareto analysis
- Collect and present data to Regional CommOps in reports and weekly business reviews
- Proactively initiative projects for quality improvement, process optimization and work on site-wide projects
- Calibrate sessions with TL/Manager to discuss steps in ensuring consistent alignment scores
Quality Specialist
Uber Research and Development India Pvt Ltd
02.2020 - 01.2021
- Refined quality frameworks for Social Media and Executive Relations support, improving alignment and evaluation accuracy
- Prepared timely quality reports highlighting deficiencies and recommended corrective actions
- Helped identify and promote continuous improvement opportunities in policies and workflow
Community Operations Specialist
Uber Research and Development India Pvt Ltd
10.2019 - 01.2020
- Managed high-priority safety incident queues and collaborated on SOP development to reduce resolution time and enhance user experience.
- Received 'Process Ninja' recognition for exceeding key metrics in CSAT, resolution speed, and quality for 5 consecutive weeks.
Education
Bachelor of Technology - Civil Engineering
Raghu Engineering College
06.2012 - 06.2016
Skills
- Product Launch & Iteration
- Communication Strategy
- Policy Implementation
- Dashboarding & Metrics
- Operational Efficiency
- Cross-functional Leadership
- Stakeholder Management
- Project Management
- Customer Experience Design
- Product Launch & Iteration
Certification
Lean Six Sigma Yellow Belt, 11/01/21
Timeline
Program Specialist IV - Global Service Design
Uber Research and Development India Pvt Ltd
10.2022 - Current
Senior Quality Analyst
Uber Research and Development India Pvt Ltd
07.2021 - 09.2022
Quality Specialist
Uber Research and Development India Pvt Ltd
02.2020 - 01.2021
Community Operations Specialist
Uber Research and Development India Pvt Ltd
10.2019 - 01.2020
Bachelor of Technology - Civil Engineering
Raghu Engineering College
06.2012 - 06.2016
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