PRAVEEN
delhi
Summary
Good command over to deal with customers in retail sector, promotional articles and sales projects. Ability to attract new clients with the creative art and presentation skills. Open to fresh thoughts, believer of team work. Efficient time-management with dedication towards the assigned project. Possess good communication & interpersonal skills with the ability to remain calm under pressure. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and CRM roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Sales Executive
LIVE WIRE PVT LTD
01.2012 - 04.2013
- Identifies prospective clients through leads and referrals
- Schedules client meetings
- Performs follow up calls as needed.
- advises on insurance coverage.
- conducts periodic policy reviews.
- prepares insurance proposals.
- completes requirements and submits to underwriters.
Associate
FUN CINEMA INDIA PVT LTD
06.2013 - 12.2013
- Managed crowd control during peak hours by directing guests to appropriate seating areas, minimizing disruptions and enhancing the overall moviegoing experience.
- Implemented promotional strategies to increase ticket sales during slow periods, resulting in higher revenue generation for the cinema.
- Maintained cleanliness and organization of theater facilities, ensuring a safe and enjoyable experience for guests.
- Collaborated with team members to ensure seamless coordination during high-traffic periods, resulting in reduced wait times for patrons.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
Cashier
METRO CASH & CARRY INDIA PVT LTD
01.2014 - 04.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Front Desk Supervisor
Metro Cash & Carry Pvt. Ltd.
05.2016 - 02.2019
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved customers complaints with tact and diplomacy, maintaining a positive image for the store.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- To maintain office records
- Make calls on daily basis to customers for promotions and offers.
CRM Operations Team Leader
METRO CASH & CARRY INDIA PVT LTD
01.2019 - Current
- Enhanced customer satisfaction by implementing effective CRM strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication channels among team members and encouraging active participation in problem-solving sessions.
- Implemented cost-saving measures by identifying inefficiencies within existing processes.
- Led a team of CRM specialists to improve client relationships, resulting in increased customer loyalty and retention rates.
- Analyzed customer data to develop targeted marketing campaigns, leading to increased sales and revenue growth.
- Conducted regular performance reviews of team members, providing constructive feedback and promoting professional development.
- Established clear KPIs for the team, driving accountability and ensuring alignment with company goals.
- Monitored industry trends and competitor activities to inform strategic planning efforts within the organization.
- Created detailed reports on team performance metrics, allowing senior management to make informed decisions about resource allocation and future strategies.
Education
BSWG - BACHELOR OF SOCIAL WORK
IGNOU
DELHI 04.2001 -
Diploma in E.T.T -
SCARED HEARD COLLEGE
Jammu, IndiaBachelor of Arts -
SOL
DELHI 04.2001 -
Intermediate -
CBSE BOARD
Delhi, IndiaMatriculation -
CBSE BOARD
Skills
POS Systems
Personal Information
- Father's Name: Shri Chet ram Singh
- Date of Birth: 01/15/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby confirm that the information given above is true and correct to the best of my knowledge.
Timeline
CRM Operations Team Leader
METRO CASH & CARRY INDIA PVT LTD
01.2019 - Current
Front Desk Supervisor
Metro Cash & Carry Pvt. Ltd.
05.2016 - 02.2019
Cashier
METRO CASH & CARRY INDIA PVT LTD
01.2014 - 04.2016
Associate
FUN CINEMA INDIA PVT LTD
06.2013 - 12.2013
Sales Executive
LIVE WIRE PVT LTD
01.2012 - 04.2013
BSWG - BACHELOR OF SOCIAL WORK
IGNOU
04.2001 -
Bachelor of Arts -
SOL
04.2001 -
Diploma in E.T.T -
SCARED HEARD COLLEGE
Intermediate -
CBSE BOARD
Matriculation -
CBSE BOARD
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