Praveen B
Senior Technology operation analyst / Data Analytics
Bangalore
Summary
Detail-oriented and results-driven Data Analyst with 5 years of experience in data visualization, statistical analysis, and business intelligence. Adept at transforming raw data into actionable insights to optimize business performance. Expertise in SQL, and BI tool like Power BI, with a strong ability to develop predictive models and automate reporting processes. Proven track record of improving operational efficiency, driving revenue growth, and enhancing decision-making through data-driven strategies, Hardware Asset Management (HAM) professional with 9 years of experience in IT asset lifecycle management, procurement, compliance, and cost optimization. Adept at implementing asset tracking systems, reducing expenses, and ensuring regulatory compliance. Strong background in ITIL best practices, vendor management, and process automation to drive operational efficiency and asset visibility. Proven ability to integrate HAM processes with IT Service Management (ITSM) frameworks, enhancing enterprise-wide asset governance.
Overview
14
14
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Senior Technology Operations Analyst
Wells Fargo International Solution Pvt Ltd
05.2017 - Current
- Designed and implemented Power BI dashboards to track IT asset compliance and allocation, improving asset visibility by 30%
- Developed Hawkeye, a Power Apps-based asset tracking solution, streamlining hardware movement verification
- Built an interactive dashboard to track non-compliant vs
- Compliant assets, reducing asset misallocation incidents by 25%
- Performed deep-dive analytics, uncovering trends that led to a 10% increase in revenue
- Streamlined reporting processes, automating workflows and reducing manual effort by 40%
- Company nominated for 3 months onsite support to train a new team at Philippines branch
IT Asset Analyst
Dell India Pvt Ltd (Verite India Pvt LTD)
04.2016 - 04.2017
- Procurement, Allocation/De-allocation, Audit, Maintenance Warranty/AMC, Release and Donation as EOL as per customs procedure
- Perform day to day Asset Management tasks (like asset allocation, reclaim, retire) and update relevant systems as per Deliverables and Process in order to ensure accurate Asset traceability and effective utilization
- Ensure proper receipt of the materials, asset handover and return of material with relevant documentation thereby ensuring effective asset handling during the POC
- Maintenance of data related to Warranty, AMC, SLA details and co-ordinate with Vendor Engineers in case of hardware issues/upgrade
- Also review day to day breakdowns and look into relevant escalations and vendor engineers’ response and ensure optimum response and problem resolution in order to aid Availability and service continuity
- During such cases will be the sole stake holder for handling the asset movements for proper Paperwork to handle Infosys security clearance
- IT Asset Donation and E-Waste Management - PC/Laptops donation as per schedule and provide support for various CSR activities
- Compliance of the assets with custom rules & procedures for different countries – for both STP and Non-STP
- Stores Management - Maintain stores, and inventory by updating relevant systems and registers, to ensure accurate inventory management
- Taking care of the asset helpdesk queries
- Backend asset tagging
- Preparing the asset declaration/ tagging/released/retagged asset details report and sending to the management on weekly basis
- Taking care of missing/not found assets releases
- Taking care of the helpline ticket and closer with SLA
- Coordinating with vendor for not working asset parts replacement
IT Asset engineer
Wipro Technologies
04.2014 - 04.2016
- Maintaining of all IT Assets like Server, Network, Voice Devices, Laptops, Desktops, Printers, Cartridges, LTO Tapes, CISCO Phones, and Consumables
- Procurement, Allocation/De-allocation, Audit, Maintenance Warranty/AMC, Release and Donation as EOL as per customs procedure
- Closing the Asset requests on time and updating asset status in CMDB for transactions like Asset Allocation, De-allocation & asset transfer etc
- Maintains Inventory & material Inward and Outward tracking of all types of Assets
- Providing a Procedural method to analyze and resolve the issue and also work around solution during the mission critical requirements
- Diagnosing Hardware Failure, Implement Measures to rectify the Hardware and Dispatching Hardware parts for Printers & Scanners diagnosed with Hardware Issue
- Documenting, tracking, and communicating test plans, test results, analysis, and unresolved problems
Associate IT Resources
Infosys Ltd (SLN enterprises)
09.2011 - 05.2014
- Managing all asset requirement activities like on boarding, training, and recruitment
- Allocating and updating orders through SCCM
- IT Asset Donation and E-Waste Management - PC/Laptops donation as per schedule and provide support for various CSR activities
- Handle Repair & maintenance service tickets via service management tool (Remedy)
- Coordinate & Manage internal Asset Movements based on business requirements
- Process IT asset Returns & Disposals ensuring necessary tools and records are updated
- Leading the team, and lead the business — in service to customers, communities, team members
- Maintain stores, and inventory by updating relevant systems and registers, to ensure accurate inventory management
Education
Bachelor of Arts - Economics
Kuvempu University
Chikmagalūr, India 04.2001 -
Skills
SQL
Power BI
Forecasting skills
Microsoft Excel
Pivot Tables
Reporting skills
Dashboard development
Teamwork and collaboration
Data storytelling
Problem-solving abilities
Service Now
Data analysis
Certification
ITIL V4
Core Skills
SQL, Microsoft Excel (VBA, Pivot Tables), Power BI, Dashboard development, Data storytelling, Market research, Process automation, Stakeholder communication.
Timeline
Senior Technology Operations Analyst
Wells Fargo International Solution Pvt Ltd
05.2017 - Current
IT Asset Analyst
Dell India Pvt Ltd (Verite India Pvt LTD)
04.2016 - 04.2017
IT Asset engineer
Wipro Technologies
04.2014 - 04.2016
Associate IT Resources
Infosys Ltd (SLN enterprises)
09.2011 - 05.2014
Bachelor of Arts - Economics
Kuvempu University
04.2001 -
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