Praveen Chakravarthi Polapala
Hyderabad
Summary
Technical Manager with extensive experience in global telecom support and deployment initiatives. Proven track record in designing and implementing solutions that enhance business growth. Expertise in leading cross-functional teams to meet project objectives. Dedicated to upholding high standards of service quality and technical performance.
Overview
21
21
years of professional experience
Work History
Technical Manager
HCL technologies limited
Hyderabad
12.2024 - Current
- Executed comprehensive testing plans and documentation for assigned TAS and OCMP applications.
- Identified, debugged, and resolved issues across TAS, OCMP, SGF, and IOT platforms.
- Led project team of software systems engineers and development partners to deliver high-quality solutions.
- Collaborated with management and development partners on software design status and project progress.
- Represented software systems engineering team during all phases of complex development projects.
- Provided mentorship and guidance to junior staff members for skill enhancement.
Field Technical Support - III
HEWLETT PACKARD ENTERPRISE
Bangalore
05.2015 - 11.2024
- Supported various HPE Open Call products, including HPE OCCP, HPE OCMP, IoT, and IPSTG.
- Developed and executed comprehensive testing plans and documentation for application components.
- Identified, debugged, and resolved issues related to product integration within application architecture.
- Led project team of software systems engineers and development partners to deliver high-quality solutions.
- Collaborated with management and development partners on software design status and project issues.
- Represented software systems engineering team in all phases of complex development projects.
- Mentored less-experienced staff members to enhance team capabilities.
Technology Consultant - III
Hewlett Packard Enterprise (Optus Project)
Australia
01.2012 - 04.2015
- Contributed to INPP platform utilizing CBOSS rtBilling for real-time voice and data operations.
- Served as Technical Lead for INPP-MG application, managing subscriptions and tariffing for pre-paid solutions.
- Oversaw call detail records (CDRs) and service detail records (SDRs) storage via Management Gateway.
- Led development of INPP-MG-RES application, implementing OLAP database with Vertica Analytic Database.
- Established transactional replication from OLTP environment to enhance reporting functionality.
- Resolved high volumes of major and critical incidents through technical expertise.
- Educated team on effective customer communication strategies.
Technology Consultant - III
Hewlett Packard Enterprise (Bharti Airtel India Project)
India
01.2010 - 12.2011
- Deployed Single IVR solution to consolidate Airtel's Value Add Services onto a unified media platform.
- Achieved significant cost savings by optimizing SS7 links, voice ports, and floor space.
- Served as Tier-2 Lead for Bharti OCMP SIVR.
- Executed package and patch installations alongside E1/TMC configurations.
- Configured CCXML and VXML applications on the platform for enhanced functionality.
- Independently installed and managed HP CDR Collection and Processing System, addressing daily operational issues.
- Conducted load testing and installed report templates on Crystal Report Server.
- Installed OMW traps based on NNM product for KPI reporting and monitoring.
Senior Consultant
FUTURE FOCUS INFOTECH PRIVATE LIMITED
Bangalore
01.2009 - 01.2010
- Deployed Single IVR solution to unify Airtel's Value Add Services on one platform.
- Achieved substantial cost savings by optimizing SS7 link and voice port utilization.
- Configured E1/TMC settings alongside CCXML and VXML applications on media platform.
- Conducted load testing and installed report templates on Crystal report server.
- Implemented traps OMW using NNM product for KPI reporting.
- Oversaw package and patch installations to enhance system reliability.
- Standardized development environments across platforms to improve operational efficiency.
Lead Specialist
XIUS BCGI LIMITED
Hyderabad
05.2008 - 12.2008
- Developed 'VOISE - MSP (Infinet platform)' for enhanced service management.
- Implemented USSD functionality for banking applications to improve accessibility.
- Managed SIM and voucher card systems for efficient customer transactions.
- Provided technical assistance to resolve user issues promptly.
Senior Engineer
TATA TELESERVICES LIMITED
Hyderabad
11.2005 - 04.2008
- Tested new features on Alcatel and Telcordia INPP platforms before handoff to Operations team or RA.
- Served as point of contact for testing various packages, ensuring timely completion.
- Coordinated LAB-IPSRP Project for installation, integration, and commissioning of basic site setup and Power-on.
- Secured clearance for critical features, including Home Zone, Friends & Family (F&F), Periodic Fee, and Customer User Group (CUG).
- Monitored traffic and KPIs on existing platforms, escalating issues for augmentation as necessary.
- Planned and executed migration of subscribers between IN platforms with zero data loss and minimal service degradation.
- Suppressed specific announcements on IPSRP to enhance user experience.
Intelligent Network engineer
XIUS INDIA LIMITED
Hyderabad
05.2004 - 11.2005
- Contributed to BPL Mobile INPP platform development and management.
- Managed SIM/Voucher card distribution effectively.
- Configured roaming partner networks for seamless service integration.
- Executed online provisioning and de-provisioning of switch-related services.
- Provided technical assistance to end customers, resolving issues promptly.
- Settled accounts with roaming partners to ensure accurate financial transactions.
Education
BACHELOR OF TECHNOLOGY - ELECTRONICS AND COMMUNICATION
SREE VISVESVARAYYA INSTITUTE OF SCIENCE AND TECHNOLOGY
Hyderabad, India05.2002
BOARD OF INTERMEDIATE EDUCATION - MATHEMATICS, PHYSICS AND CHEMISTRY
VIGNAN JUNIOR COLLEGE
Hyderabad, India05.1998
SECONDARY SCHOOL OF EDUCATION - MATHEMATICS, ENGLISH, SOCIAL STUDIES, GENERAL SCIENCE
NAVA BHARAT HIGH SCHOOL
Hyderabad, India05.1996
Skills
- Global L2 telecommunication support
- Telecommunication equipment
- Intelligent network solutions
- Telecom application services
- Opencall media platform
- Intermediate SGF experience
- IoT knowledge
- Kubernetes basics
- Docker fundamentals
- GSM protocols
- SS7 signaling
- SIP communication
- Charging interfaces for mobile networks
- Signaling interfaces for mobile networks
- Billing interfaces for mobile networks
- Communication platform deployment
- Customer solution delivery
- Pre-sales support
- Testing methodologies
- Testing tools expertise
- Technical leadership
- Telecom consultancy
- Tier-2 leadership
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 08/08/81
- Gender: Male
- Nationality: Indian
Preferred Job
Technical Manager, Telecom Architect, Telecom Support Manager, Telecom Delivery Manager
Timeline
Technical Manager
HCL technologies limited
12.2024 - Current
Field Technical Support - III
HEWLETT PACKARD ENTERPRISE
05.2015 - 11.2024
Technology Consultant - III
Hewlett Packard Enterprise (Optus Project)
01.2012 - 04.2015
Technology Consultant - III
Hewlett Packard Enterprise (Bharti Airtel India Project)
01.2010 - 12.2011
Senior Consultant
FUTURE FOCUS INFOTECH PRIVATE LIMITED
01.2009 - 01.2010
Lead Specialist
XIUS BCGI LIMITED
05.2008 - 12.2008
Senior Engineer
TATA TELESERVICES LIMITED
11.2005 - 04.2008
Intelligent Network engineer
XIUS INDIA LIMITED
05.2004 - 11.2005
BACHELOR OF TECHNOLOGY - ELECTRONICS AND COMMUNICATION
SREE VISVESVARAYYA INSTITUTE OF SCIENCE AND TECHNOLOGY
BOARD OF INTERMEDIATE EDUCATION - MATHEMATICS, PHYSICS AND CHEMISTRY
VIGNAN JUNIOR COLLEGE
SECONDARY SCHOOL OF EDUCATION - MATHEMATICS, ENGLISH, SOCIAL STUDIES, GENERAL SCIENCE
NAVA BHARAT HIGH SCHOOL