Praveen Chandroth

ROLES AND RESPONSIBILITIES

• Troubleshooting and providing 24/7 support Calls on MS- Teams for global customers.

• Assigning users with DID number ranges.

• Finding solution for issue faced by customers in Teams.

• Manage users Phone System for Microsoft Teams

• Evaluate and procure M365 licenses based on requirements.

• Manage live events, webinars and meetings.

• Implement Governance and Lifecycle Management for Microsoft Teams.

• Monitor and Troubleshoot Teams soft clients and phone issues.

· Plan and configure network settings for Microsoft Teams

· Deploy and Manage Microsoft Teams clients.

• Manage access for external users and guests based on company policy.

• Configure Auto Attendants and Call Queues in MS Teams using resource account.

• Configure and deploy Direct Routing with SBC.

• Implement Voice routing policy and PSTN usages.

• Create Dial plan and Routes based on countries and regions.

• Manage Calling, message and meeting policies.

• Troubleshooting call routing issues in MS Teams.

• Troubleshooting features related issues in MS Teams.

• Procuring Number ranges from Vendors and Raising PO to accounts team, then assigning number to the User in Teams admin Centre.

• Finding solutions for IP phone registration issues.

• Providing calling privileges using partition and CSS as per client requirements.

• Creation and configuration of end users and their management.

• SRST configuration and troubleshoot remote site telephones.

• Assist L1 engineers to troubleshoot various complex issues.

• Monitoring the cluster and infrastructure using RTMT.

• Knowledge on SIP Protocol and Advanced SIP Call flow Routing.

• Knowledge in media resources like Conference, MOH, Transcoder and MTP.

• Monitoring of voice gateway protocol like H.323 and SIP.

• Attending daily status report and incident management calls.

• Analyzing the call through (DNA) dialed number analyzer to troubleshoot call routing issues.

ROLES AND RESPONSIBILITIES

• Handling MACD issues.

• Monitoring and analyzing existing VoIP networks and computer systems (CUCM).

• Finding solutions for IP phone registration issues.

• Configurations of User Facing Features like speed dial, call forwarding, transfer, call park, call pickup, call forward all, Etc.,

• Configuring the call hunt for more call coverage option.

• Management and Monitoring of CUCM Cluster.

• Configuration of Extension Mobility and troubleshoot their login issues.

• Moving, adding, changing and deleting extensions for clients.

• Management of Voicemail users.

ROLES AND RESPONSIBILITIES

• Manage the entire Network Division Consultancy Wing and Support Wing
• Configuring and troubleshooting low end routers of D-Link and Linksys
• Configuring and Troubleshooting Wireless Networks
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)

ROLES AND RESPONSIBILITIES

• Installation and Troubleshooting Windows Operating System (Vista & XP)
• Setting up hardware and installing and configure software and drivers
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Perform regular upgrades to ensure systems remain updated
• Maintain and repair technological equipment (e.g
• Routers) or peripheral devices.