Praveen Chauda
Solution Architect
Noida,UP
Summary
Currently associated with LTIMindtree as a Specialist – Cloud & Infra Services, having 13+ years of
rich experience in IT End User Computing-Operations (including Global & Multilingual Service Desk,
Field site Support, Endpoint & Mobile Device Management), Software & Hardware Asset
Management. Highly skilled Technical Solution Architect with 4+ years' experience designing and
implementing Service-Desk, Field side, cloud-based solutions and system integrations. Proven track
record in reducing infrastructure costs by 40%, increasing system reliability by 25%, and improving
overall system performance by 15%. Exceptional skills in collaborating with cross-functional teams,
developing and maintaining architecture standards, and providing technical guidance and support to
drive project success.
Overview
13
13
years of professional experience
3
3
Certification
3
3
Language
Work History
Specialist - Cloud & Infra Services
LTIMindtree (Larsen & Toubro)
Noida, Uttar Pradesh
02.2018 - Current
- Solution Support on RFP/RFI for Europe, APAC and US Region for Digital Workplace deals related to Service Desk, Field side support and Desktop Engineering Scope
- Collaborate with various stakeholders such as sales, finance, transition and delivery team to deliver comprehensive solution
- Perform data analysis to understand automation and transformation opportunities bringing over potential transformation by leveraging AI capabilities
- Propose transformation (Automation for cost saving) Solution
- Analyzing existing systems and processes to identify areas of improvement
- Designing and implementing solutions to meet business requirements
- Developing and maintaining architecture standards and best practices
- Researching and evaluating new technologies and tools
- Client Defense presentation preparation
Computing Manager
LTIMindtree
Warsaw
10.2019 - 12.2020
- (IT Service Desk & End User Services) – Nordics BFSI and DACH Telecom Client
- Lead the Team of Helpdesk and Field side support for Nordics region
- Provide escalated support for the M365 platform to the support team
- Performs troubleshooting as required
- Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations
- Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, and resource monitoring
- Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
- Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews
- Collaborate with various managers and other IT personnel to improve existing processes, increase automation, and meet application goals
- Participate in required compliance activities as needed, including data log collection, statistical analysis, and proper reporting standards
- Escalate issues to appropriate teams within IT as needed
- Creating and maintaining technical documentation
- Troubleshooting and resolving technical issues
- Developing and managing project plans and timelines
- Providing technical guidance and support to other teams
- Developing and implementing strategies for data migration, system integration, and system security
Language Cert Mgmt Analyst
Accenture Solution Pvt Ltd
Bengaluru
03.2015 - 02.2018
- Provided L1 & L2 level support to customers/ Client seeking support on services and products, overall responsibility for opening and managing customer support cases
- Being multilingual, provided first time resolution to end users by understanding their queries in native Language
- As Language Specialist, is involved in taking calls, satisfying customers with their queries and also performing German Language translation (Email and Documents)
- Responsible for driving Quality of team, managing KPIs, Stack Rank Reports, Dashboard and meeting Service Levels (SLAs)
- Resolve technical queries, internal/external escalations, skills building, manage team feedback/performance management
- Keeping track of critical or major incidents and sharing RCA with customers
Senior Language Specialist
Hexaware Technologies
Mumbai
12.2009 - 02.2015
- L1 technical support to users, during migration to Office365
- Installing and updating software through VPN access
- Helped users in creating outlook profiles, accessing shared mailboxes, setting up outlook email access and webmail
- Handled escalation and forwarded them according to escalation matrix
- Provided thorough support and problem resolution for customers via Email, Phone call & online query
- Troubleshooted and resolved web-based application issues and if needed escalated to next support team
Education
Master of Arts - English Language and Literature
Mahatma Gandhi Vishwavidyalaya
2021
Bachelor of Arts - Economics
Bundelkhand University
2007
Certificate: M365 (MS-900) Certified Certificate: Cloud services (AZ-900) Certified Certificate: ITIL V-3 Foundation Certified Axelos - Bengaluru (2016) Certificate: German Language B2 Level Certified - undefined
Goethe Institute
2013
Skills
- RFP/RFI Solution Support for Digital
- Workplace deals
- Global & Multilingual Service Desk
- Smart Field side Support
- Modern Work (M365)
- Modern Device Management (Intune)
- Asset Management
- Digital Transformation (Automation)
- German Linguist (B2 Level)
- Architecture standards and best practices
- Problem-solving and troubleshooting
- Project management
- Technical guidance and support
- Cross-functional collaboration
- Team collaboration and communication
Certification
M365 (MS-900) Certified
Cloud Services (AZ-900 Certified)
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programsLanguages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Computing Manager
LTIMindtree
10.2019 - 12.2020
Specialist - Cloud & Infra Services
LTIMindtree (Larsen & Toubro)
02.2018 - Current
Language Cert Mgmt Analyst
Accenture Solution Pvt Ltd
03.2015 - 02.2018
Senior Language Specialist
Hexaware Technologies
12.2009 - 02.2015
Master of Arts - English Language and Literature
Mahatma Gandhi Vishwavidyalaya
Bachelor of Arts - Economics
Bundelkhand University
Certificate: M365 (MS-900) Certified Certificate: Cloud services (AZ-900) Certified Certificate: ITIL V-3 Foundation Certified Axelos - Bengaluru (2016) Certificate: German Language B2 Level Certified - undefined
Goethe Institute
M365 (MS-900) Certified
Cloud Services (AZ-900 Certified)
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