Praveen Chintalapudi
HYDERABAD
Summary
Highly motivated and results-driven Team Lead with 10 years of progressive experience at Cognizant Technology Solutions (CTS), demonstrating consistent growth from Process Specialist to Team Lead. Proven ability to optimize processes, lead high-performing teams, and drive operational excellence. Seeking a challenging Team Lead or Team Manager position to leverage expertise in process improvement, team leadership, and client satisfaction.
Overview
10
10
years of professional experience
Work History
Team Leader
Cognizant Technologies Solutions
04.2023 - Current
- Lead and mentor a team of 8 professionals, fostering a collaborative and high-performance environment.
- Manage daily operations, ensuring adherence to SLAs and KPIs.
- Drive process improvements, resulting in [Quantifiable achievement, e.g., 15% reduction in processing time].
- Conduct performance reviews, provide constructive feedback, and identify training needs.
- Act as a primary point of contact for clients, resolving issues and ensuring client satisfaction.
- Implement and maintain quality control measures to ensure accuracy and efficiency.
- Manage resource allocation and workload distribution to optimize team productivity.
- Create and maintain detailed reports and dashboards to track team performance and identify areas for improvement.
- Successfully delivered [Project or Initiative] resulting in [Positive outcome].
Subject Matter Expert (SME)
Cognizant Technologies Solutions
01.2019 - 03.2023
- Organize user feedback in a meaningful way
- Provide timely, actionable feedback insights to PSMs
- Improve turnaround time on user-identified product bug
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Senior Process Executive
Cognizant Technologies Solutions
02.2017 - 01.2019
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Modified production processes to reduce non-conforming material occurrences.
- Created series of process optimizations to reduce production errors and increase quality.
- Reviewed processes, identifying areas requiring improvement.
Process Executive
Cognizant Technologies Solutions
02.2015 - 02.2017
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
- Investigated basic issues and escalated more complicated concerns.
- Prepared accurate documents for customer and business needs.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
Education
Bachelor of Technology - Computer Science Engineering
Hyderabad Institute of Technology And Management
Hyderabad, India11-2012
Intermediate - MPC
Nalanda Junior College
Hyderabad, India06-2007
Secondary School Certificate - LKG To 10th Class
Gayatri Grammar High School
Hyderabad, India04-2004
Skills
- Daily workflow improvement
- Account management
- Key performance indicators
- Safety processes and procedures
- Complaint resolution
- Google Workspace
- Attention to detail
- RCA
Timeline
Team Leader
Cognizant Technologies Solutions
04.2023 - Current
Subject Matter Expert (SME)
Cognizant Technologies Solutions
01.2019 - 03.2023
Senior Process Executive
Cognizant Technologies Solutions
02.2017 - 01.2019
Process Executive
Cognizant Technologies Solutions
02.2015 - 02.2017
Bachelor of Technology - Computer Science Engineering
Hyderabad Institute of Technology And Management
Intermediate - MPC
Nalanda Junior College
Secondary School Certificate - LKG To 10th Class
Gayatri Grammar High School
Similar Profiles
Praveen KumarPraveen Kumar
Data Engineer at Cognizant Technologies SolutionsData Engineer at Cognizant Technologies Solutions
Ketan MhatreKetan Mhatre
Delivery Manager at Cognizant Technologies SolutionsDelivery Manager at Cognizant Technologies Solutions
Jesus De GuzmanJesus De Guzman
Quality Assurance Analyst at Cognizant Technologies SolutionsQuality Assurance Analyst at Cognizant Technologies Solutions